Impactful Training Operations Lead

Confidential; Riyadh; On-site; SAR 240,000 - 480,000; Full time

Job summary

Confidential is seeking an experienced Training Operations Manager to lead planning, execution, and delivery of internal and external training programs. You will oversee training teams, content development, field delivery, onboarding, quality, and impact measurement to drive performance improvements.

The role requires strong leadership, curriculum development, LMS proficiency, and the ability to coordinate with multiple departments and external clients across locations.

Qualifications

• Bachelor's degree in Business Administration, HR, Education, Training or related field.
• 6–8 years of experience in training management & learning operations.
• Experience planning, executing, and measuring training impact.
• Experience leading multi-level training teams across locations.
• Knowledge of learning methodologies and evaluation models (Kirkpatrick, ADDIE, OJT).
• Proficiency in Arabic and English, written and spoken.
• Good knowledge of LMS and data analysis tools like Excel/Power BI.
• Strong leadership, planning, reporting and stakeholder management skills.

Responsibilities

• Lead planning and execution of training operations across internal and external programs.
• Analyze workforce reports to identify training needs and priorities.
• Coordinate with departments and external clients to define requirements and implementation plans.
• Oversee field and operational execution of all training programs.
• Monitor supervision and trainer performance, ensuring content adherence and schedules.
• Resolve operational challenges in coordination with relevant departments.
• Develop foundational training programs for new employees across groups and clients.
• Coordinate theoretical and field training to ensure readiness and quality delivery.
• Analyze performance gaps and develop programs to boost skills and capabilities.
• Monitor program implementation and measure impact on performance.
• Oversee on-the-job training across sites and ensure learning objectives are achieved.
• Evaluate outputs and recommend improvements based on data and field observations.
• Prepare regular reports on program performance, quality, attendance, outcomes and improvements.
• Oversee ongoing development of training materials (technical, behavioral, product, operational).
• Ensure content aligns with business standards and client needs.

Skills

Leadership

Planning

Stakeholder management

Communication

Data analysis

Excel

Power BI

Arabic

English

Education

Bachelor's degree

Tools

Learning Management System (LMS)

Excel

Power BI

Job description

Confidential is seeking an experienced Training Operations Manager to lead planning, execution, and delivery of internal and external training programs. You will oversee training teams, content development, field delivery, onboarding, quality, and impact measurement to drive performance improvements.

The role requires strong leadership, curriculum development, LMS proficiency, and the ability to coordinate with multiple departments and external clients across locations.