Senior Implementation & Operations Specialist

SkillUp MENA, Inc.; Saudi Arabia; On-site; SAR 120,000 - 180,000; Full time

Job summary

SkillUp MENA, Inc. in Saudi Arabia seeks a Senior Implementation & Operations Specialist to lead the end-to-end delivery of learning programs. You will coordinate internal teams, clients, and freelance trainers to ensure seamless execution of learning initiatives.

The role oversees project implementation, platform administration, trainer management, event logistics, and reporting. Strong coordination, communication, and organizational skills are essential to drive client satisfaction.

Qualifications

• 4+ years of experience in operations, project management, or Learning & Development.
• Strong project coordination, reporting, and stakeholder management skills.
• Excellent communication, organization, and problem-solving abilities.
• Experience within Learning & Development, training, or EdTech is preferred.

Responsibilities

• Lead end-to-end implementation and operational delivery of learning programs.
• Develop implementation plans, timelines, and resource schedules.
• Coordinate with internal teams, clients, and freelance trainers for seamless execution.
• Serve as primary operational point of contact during program delivery.
• Manage learning event logistics, including venues, vendors, travel, and attendee communications.
• Oversee recruitment, onboarding, scheduling, and performance of freelance trainers.
• Coordinate with CSM to administer TXP platform, learner enrollment, and certifications.
• Monitor progress, identify risks, and implement improvements.
• Prepare operational reports, dashboards, and status updates.
• Track KPIs and ensure data accuracy across systems.
• Maintain implementation docs, SOPs, and quality standards.
• Build strong relationships with clients and stakeholders for successful delivery.

Skills

Project coordination

Stakeholder management

Communication

Organization

Problem solving

Attention to detail

Education

Bachelor's degree in Business Administration, Project Management, Human Resources, Education, or related field

Tools

TXP platform

Job description

Senior Implementation & Operations Specialist

4+ Years

Full-Time

Role Objective

The Senior Implementation & Operations Specialist is responsible for leading the successful implementation and operational delivery of Learning & Development solutions across multiple stakeholders. The role acts as the central orchestrator, coordinating and aligning internal teams, clients, trainers, and partners to ensure seamless execution of learning initiatives. It oversees project implementation, operational workflows, freelance trainers, learning platforms, and reporting while maintaining high standards of quality, efficiency, and client satisfaction.

Key Responsibilities

• Lead the end-to-end implementation and operational delivery of learning programs.
• Develop implementation plans, project timelines, and resource allocation schedules.
• Coordinate with internal teams, clients, and freelance trainers to ensure seamless project execution.
• Serve as the primary operational point of contact during program delivery.
• Manage learning event logistics, including venues, vendors, travel, and participant communications.
• Oversee the recruitment, onboarding, scheduling, and performance of freelance trainers.
• Coordinate with the CSM to administer the TXP platform, including learner enrollment, program setup, attendance, and certifications.
• Monitor project progress, identify risks, and implement operational improvements.
• Prepare operational reports, dashboards, and implementation status updates.
• Track key performance indicators and ensure data accuracy across systems.
• Maintain implementation documentation, SOPs, and quality standards.
• Build strong relationships with clients and stakeholders to ensure successful program delivery.

Required Skills & Qualifications

• Bachelor's degree in Business Administration, Project Management, Human Resources, Education, or a related field.
• 4+ years of experience in operations, project management, or Learning & Development.
• Strong project coordination, reporting, and stakeholder management skills.
• Excellent communication, organization, and problem-solving abilities.
• High attention to detail and the ability to manage multiple priorities.
• Experience within Learning & Development, training, or EdTech is preferred.