Hospitality Operations Lead — Guest Experience

StellaStays Inc; Riyadh; On-site; SAR 100,000 - 167,000; Full time

Job summary

Stella Stays in Riyadh is seeking an Operations Specialist to ensure day-to-day property operations, guest satisfaction, and seamless communication between guests, tenants, and service providers.

You will conduct check-ins/outs, prepare reports, maintain documents, and handle administrative tasks while upholding quality standards in a fast-paced, high-growth hospitality environment. Ideal candidate has a degree in Hospitality or related field and proven operations experience.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred).
• Proven experience in Operations management, preferably in hospitality.
• Strong organizational and multitasking abilities, with attention to detail.
• Excellent communication and interpersonal skills to effectively interact with guests and stakeholders.
• Proficient in using property management systems and other relevant software.
• Ability to work independently and make sound decisions in a fast-paced environment.

Responsibilities

• Conduct check-in/out inspections to ensure property readiness and guest satisfaction.
• Prepare and adhere to daily, weekly, and monthly reports on property operations and guest feedback.
• Ensure compliance with property documentation requirements and quality assurance standards.
• Respond promptly and professionally to on ground guest requests, ensuring their needs are met.
• Handle add-on service requests and coordinate with relevant service providers.
• Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.
• Assist with ad hoc administrative tasks as needed.
• Communicate with tenants in person, over the phone or via email and manage comments, suggestions and complaints. Update other team members accordingly when needed.
• Check click up notifications and update tasks on a daily basis.
• Do viewings with prospective approved tenants when needed.
• Manage & organize building & unit keys.
• Communicate and send initial violation notice to tenants when applicable after thorough verification.
• Verify any communication coming from the tenant in the name of Management with the leasing team if authorized.

Skills

Organizational skills

Multitasking

Communication skills

Interpersonal skills

Attention to detail

Education

Bachelor’s degree in Hospitality Management

Bachelor’s degree in Business Administration

Tools

Property management systems

Job description

Stella Stays in Riyadh is seeking an Operations Specialist to ensure day-to-day property operations, guest satisfaction, and seamless communication between guests, tenants, and service providers.

You will conduct check-ins/outs, prepare reports, maintain documents, and handle administrative tasks while upholding quality standards in a fast-paced, high-growth hospitality environment. Ideal candidate has a degree in Hospitality or related field and proven operations experience.