Hospitality Operations & Guest Experience Manager

Dallah Albaraka; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

Dallah Albaraka in Riyadh seeks a Hospitality Operations Manager to oversee day-to-day hotel services including housekeeping, catering, banquets and rooms, ensuring guest satisfaction and compliance with hospitality policies. You will participate in developing plans and implementing them across the operation.

Responsibilities include budgeting, setting team targets, motivating staff, and organizing work flow to achieve high performance.

Qualifications

• Bachelor degree in Business Administration or related field.
• 4-6 years of related hospitality operations experience.
• English language proficiency and IT/computer literacy at Level 2.
• Health & Safety Awareness Level 3.
• Strong management and customer service orientation.

Responsibilities

• Manage day-to-day operations of hotel services (housekeeping, catering, banquets, rooms) to ensure guest satisfaction.
• Participate in formulating and implementing hospitality plans aligned with company objectives.
• Prepare and manage the Hospitality Hotel budget and ensure activities stay within budget.
• Plan, organize, and distribute work to ensure efficient operations and high performance standards.
• Ensure hotel facilities are well maintained and in good condition.

Skills

Business Acumen

English Language

IT & Computer Literacy

Quality Orientation

Health & Safety Awareness

Management Skills

Education

Bachelor degree in Business Administration or related field

Job description

Dallah Albaraka in Riyadh seeks a Hospitality Operations Manager to oversee day-to-day hotel services including housekeeping, catering, banquets and rooms, ensuring guest satisfaction and compliance with hospitality policies. You will participate in developing plans and implementing them across the operation.

Responsibilities include budgeting, setting team targets, motivating staff, and organizing work flow to achieve high performance.