Operations Specialist

StellaStays Inc; Riyadh; On-site; SAR 100,000 - 167,000; Full time

Job summary

Stella Stays in Riyadh is seeking an Operations Specialist to ensure day-to-day property operations, guest satisfaction, and seamless communication between guests, tenants, and service providers.

You will conduct check-ins/outs, prepare reports, maintain documents, and handle administrative tasks while upholding quality standards in a fast-paced, high-growth hospitality environment. Ideal candidate has a degree in Hospitality or related field and proven operations experience.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred).
• Proven experience in Operations management, preferably in hospitality.
• Strong organizational and multitasking abilities, with attention to detail.
• Excellent communication and interpersonal skills to effectively interact with guests and stakeholders.
• Proficient in using property management systems and other relevant software.
• Ability to work independently and make sound decisions in a fast-paced environment.

Responsibilities

• Conduct check-in/out inspections to ensure property readiness and guest satisfaction.
• Prepare and adhere to daily, weekly, and monthly reports on property operations and guest feedback.
• Ensure compliance with property documentation requirements and quality assurance standards.
• Respond promptly and professionally to on ground guest requests, ensuring their needs are met.
• Handle add-on service requests and coordinate with relevant service providers.
• Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.
• Assist with ad hoc administrative tasks as needed.
• Communicate with tenants in person, over the phone or via email and manage comments, suggestions and complaints. Update other team members accordingly when needed.
• Check click up notifications and update tasks on a daily basis.
• Do viewings with prospective approved tenants when needed.
• Manage & organize building & unit keys.
• Communicate and send initial violation notice to tenants when applicable after thorough verification.
• Verify any communication coming from the tenant in the name of Management with the leasing team if authorized.

Skills

Organizational skills

Multitasking

Communication skills

Interpersonal skills

Attention to detail

Education

Bachelor’s degree in Hospitality Management

Bachelor’s degree in Business Administration

Tools

Property management systems

Job description

Who we are

At Stella Stays, we’re not just another hospitality brand - we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.

We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.

Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before - together.

If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays.

At Stella Stays, you will:

We are seeking a highly organized and detail-oriented individual to join Stella Stays as Operations Specialist. The ideal candidate will possess excellent management and coordination skills, ensuring smooth day-to-day operations, exceptional guest experiences, and effective communication between various stakeholders.

Responsibilities:

• Conduct check-in/out inspections to ensure property readiness and guest satisfaction.
  
• Prepare and adhere to daily, weekly, and monthly reports on property operations and guest feedback.
  
• Ensure compliance with property documentation requirements and quality assurance standards.
  
• Respond promptly and professionally to on ground guest requests, ensuring their needs are met.
  
• Handle add-on service requests and coordinate with relevant service providers.
  
• Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.
  
• Assist with ad hoc administrative tasks as needed.
  
• Communicate with tenants in person, over the phone or via email and manage comments, suggestions and complaints. Update other team members accordingly when needed.
  
• Check click up notifications and update tasks on a daily basis.
  
• Do viewings with prospective approved tenants when needed.
  
• Manage & organize building & unit keys.
  
• Communicate and send initial violation notice to tenants when applicable after through verification.
  
• Verify any communication coming from the tenant in the name of Management with the leasing team if authorized.
  

Qualifications:

The ideal candidate for this role should have:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
  
• Proven experience in Operations management, preferably in the hospitality industry.
  
• Strong organizational and multitasking abilities, with attention to detail.
  
• Excellent communication and interpersonal skills to effectively interact with guests and stakeholders.
  
• Proficient in using property management systems and other relevant software.
  
• Ability to work independently and make sound decisions in a fast-paced environment.
  

Note: This job description outlines the general nature and key responsibilities of the role but is not exhaustive. The role may require additional duties and responsibilities as assigned by the management.