Hotel Operations & Guest Experience Manager

Dallah Albaraka Company; Riyadh; On-site; SAR 134,000 - 212,000; Full time

Job summary

Dallah Albaraka Company in Riyadh seeks an experienced Hospitality Operations Manager to oversee daily hotel services, including housekeeping, catering, banquets, and rooms, ensuring guest satisfaction and adherence to hospitality policies.

You will lead a team, manage budgets, plan service delivery, and maintain facilities in good condition to support seamless guest experiences. Collaborate with departments to uphold quality and standards across the hotel.

Qualifications

• Bachelor degree in Business Administration or related field is required.
• Experience in hospitality operations or hotel management preferred.
• Strong leadership, budgeting and people-management skills.

Responsibilities

• Participates in formulating and implementing Hospitality plans aligned with Dallah’s objectives.
• Develops hospitality policies and ensures compliance with procedures and regulatory requirements.
• Manages day-to-day hospitality operations to achieve high performance standards.
• Prepares and monitors the Hospitality/Hotel budget and ensures activities stay within budget.
• Sets targets for staff, motivates team and develops subordinate performance.
• Plans and organises hotel services to ensure efficient workflow and high guest satisfaction.
• Ensures hotel facilities are well maintained and in good condition.

Education

Bachelor degree Business Administration or any related field

Job description

Dallah Albaraka Company in Riyadh seeks an experienced Hospitality Operations Manager to oversee daily hotel services, including housekeeping, catering, banquets, and rooms, ensuring guest satisfaction and adherence to hospitality policies.

You will lead a team, manage budgets, plan service delivery, and maintain facilities in good condition to support seamless guest experiences. Collaborate with departments to uphold quality and standards across the hotel.