Head Waiter

Hilton Worldwide, Inc.; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A global hospitality company is seeking a Head Waiter in Makkah to provide excellent guest service and manage food and beverage delivery. Candidates should possess strong communication and customer service skills, along with a positive attitude and flexibility. Experience in the food and beverage industry is a plus. Join a leading hotel brand dedicated to exceptional guest experiences and high grooming standards.

Qualifications

• Experience in food and beverage department/industry is advantageous.
• Knowledge of food hygiene regulations is a plus.

Responsibilities

• Serve guests in a friendly and efficient manner.
• Manage guest queries promptly.
• Ensure food and beverages are delivered timely and consistently.
• Maintain Hilton grooming standards and comply with regulations.

Skills

Positive attitude

Good communication skills

Commitment to high customer service

Excellent grooming standards

Flexibility to respond to different situations

Ability to work alone or in teams

Job description

Job Description - Head Waiter (HOT0C761)

Job Number

HOT0C761

Work Locations

Hilton Makkah Convention Hotel, Jabal Omar, Um Alquraa & Ibrahim Alkhalil Street, Makkah 21955

What will I be doing?

As a Head Waiter, you will serve guests in a friendly, timely, and efficient manner to deliver an excellent guest experience. You will also have extensive knowledge of menu offerings. Specifically, you will perform the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner
• Serve alcoholic/non-alcoholic beverages in accordance with licensing/liquor regulations for residents and non-residents
• Ensure knowledge of menu and all products
• Ensure mis‑en‑place is well stocked at all floor stations
• Follow correct reporting procedures if faced with issues
• Ensure food and beverage orders are consistently good and delivered in a timely manner
• Practice Hilton grooming standards, including uniform dress code, cleanliness, and personal hygiene
• Comply with hotel security, fire regulations, and all health and safety legislation

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous for you to demonstrate the following capabilities and distinctions:

• Experience in food and beverage department and/or industry
• Previous experience of cash handling
• Knowledge of food hygiene regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!