Guest Service Expert - F and B Service

The Ritz-Carlton Hotel Company, L.L.C.; Riyadh; On-site; SAR 27,900 - 50,220; Full time

Job summary

The Ritz-Carlton Riyadh is seeking a Guest Service Expert for F&B service to provide courteous, professional dining experiences in a luxury hotel setting. Responsibilities include restaurant setup, food and beverage delivery, guest communication, and ensuring a welcoming, service-ready dining area.

The ideal candidate has a high school diploma or equivalent, minimal related experience, strong communication, grooming, and teamwork, and a commitment to safety and guest satisfaction.

Qualifications

• High school diploma or equivalent preferred.
• Less than 1 year of related experience is suitable.
• Genuine interest in luxury hospitality, restaurant service, and guest care.

Responsibilities

• Welcome and assist guests in a courteous, confident, and professional manner during food and beverage service.
• Prepare dining tables, service stations, restaurant supplies, cutlery, glassware, and guest areas according to hotel standards.
• Serve food and drinks accurately while supporting proper timing, presentation, comfort, and guest satisfaction.
• Communicate guest orders, special requests, dietary details, and service needs clearly with kitchen and service colleagues.
• Support the full dining flow from table preparation and guest interaction to clearing, cleaning, and closing tasks.
• Maintain clean work areas, service equipment, restaurant sections, and supplies throughout the shift.

Skills

Food and beverage service

Guest service

Restaurant operations

Dining room setup

Team support

Attention to detail

Education

High school diploma or equivalent

Job description

Guest Service Expert – F and B Service

Job Details

Location: Riyadh, Saudi Arabia
Industry: Hospitality
Function: Food & Beverage
Job Type: Full-time
Salary: 2500-4500

Gender: Any
Nationality: Any

Context

The Guest Service Expert helps transform routine meal service into a smooth and memorable guest experience. The role supports restaurant setup, food and beverage delivery, guest communication, kitchen coordination, cleanliness, and safe working practices throughout daily operations. In a luxury hotel setting, this position contributes to guest satisfaction by staying alert to details, maintaining a professional appearance, responding with care, and ensuring the dining area remains welcoming, organized, and service‑ready.

Responsibilities

• Welcome and assist guests in a courteous, confident, and professional manner during food and beverage service.
• Prepare dining tables, service stations, restaurant supplies, cutlery, glassware, and guest areas according to hotel standards.
• Serve food and drinks accurately while supporting proper timing, presentation, comfort, and guest satisfaction.
• Communicate guest orders, special requests, dietary details, and service needs clearly with kitchen and service colleagues.
• Support the full dining flow from table preparation and guest interaction to clearing, cleaning, and closing tasks.
• Maintain clean work areas, service equipment, restaurant sections, and supplies throughout the shift.
• Read and visually verify menu details, service instructions, orders, and billing information to support accurate service.
• Follow company policies, food hygiene rules, grooming standards, quality procedures, and workplace safety guidelines.
• Respond to guest requests with attention and professionalism, escalating service issues when supervisor support is needed.
• Work actively on the floor while standing, walking, bending, reaching, twisting, pulling, and stooping as required.
• Move, lift, carry, push, pull, and place service items safely within the physical requirements of the role.
• Assist colleagues during busy meal periods, special dining arrangements, events, and other operational needs.

Ideal Profile

• High school diploma, G.E.D., or equivalent education is preferred.
• Less than 1 year of related experience in food and beverage, restaurant service, hotel operations, or guest service is suitable.
• No supervisory experience is required.
• No license or certification is required.
• Genuine interest in luxury hospitality, restaurant service, guest care, and food and beverage operations.
• Professional appearance with the ability to follow grooming, uniform, hygiene, and brand service standards.
• Good communication skills with a polite, helpful, and team‑oriented attitude.
• Ability to stay active for extended periods in a fast‑paced restaurant or hotel service environment.
• Comfortable working on sloping, uneven, or slippery surfaces while observing safety procedures.
• Able to lift and move service items within required limits, with assistance where needed.
• Strong attention to small service details, cleanliness, order accuracy, and guest comfort.
• Flexible approach to supporting different restaurant tasks and reasonable duties assigned by supervisors.

Skills Set

• Food and beverage service
• Guest service
• Restaurant operations
• Dining room setup
• Table preparation
• Service station organization
• Order handling
• Kitchen coordination
• Menu verification
• Guest communication
• Luxury hotel service
• Food hygiene awareness
• Workplace safety
• Professional grooming
• Team support
• Service accuracy
• Restaurant cleanliness
• Guest request handling
• Physical stamina
• Attention to detail
• Basic billing support
• Hospitality etiquette