Guest Environment Expert - Room Care

The Ritz-Carlton Hotel Company, L.L.C.; Riyadh; On-site; SAR 66,960 - 89,280; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Riyadh is seeking a dedicated Guest Environment Expert - Room Care to maintain pristine guest rooms and public areas in our luxury property.

As a full-time Housekeeping professional, you will manage room care, attend to guest requests, ensure safety standards, and uphold the highest standards of hotel presentation with pride and attention to detail. Ideal candidates are physically fit, reliable, and capable of working a shift schedule that supports

Qualifications

• Previous experience in housekeeping in a luxury hotel preferred.
• Ability to work in a full-time non-management housekeeping role within a busy luxury hotel environment.
• Strong attention to cleanliness, guest room presentation, hygiene, and small details that affect guest satisfaction.
• Physically able to stand, walk, lift, carry, push, pull, and complete active cleaning duties during the shift.
• Comfortable handling housekeeping items up to 50 pounds without assistance when required.
• Professional appearance with the ability to follow grooming, uniform, safety, and hotel quality standards.
• Respectful approach to guest privacy, confidentiality, room security, and personal belongings.
• Reliable and punctual, with the ability to complete assigned rooms and tasks after proper training.
• Positive team attitude with willingness to assist rooms, public areas, guest requests, and operational needs.
• Basic communication skills for interacting courteously with guests, supervisors, and housekeeping colleagues.
• Flexible mindset to adjust to occupancy levels, room priorities, urgent tasks, and supervisor instructions.

Responsibilities

• Clean guest rooms, bathrooms, corridors, public areas, and assigned hotel spaces according to housekeeping standards.
• Prepare rooms by making beds, changing linen, refreshing towels, removing waste, cleaning surfaces, and arranging amenities.
• Stock housekeeping carts with linen, guest supplies, cleaning materials, towels, and daily operational items.
• Deliver guest requests such as bedding, towels, amenities, and room supplies in a timely and courteous manner.
• Maintain the appearance and cleanliness of hotel areas so guests experience a fresh, welcoming environment.
• Inspect rooms and public spaces for cleanliness, missing items, maintenance issues, safety risks, and presentation concerns.
• Report damaged items, lost property, maintenance faults, unusual room conditions, or guest‑related concerns through proper channels.
• Follow workplace safety procedures when using cleaning products, carts, equipment, and housekeeping tools.
• Maintain confidentiality regarding guest details, room activity, personal belongings, and internal hotel matters.
• Uphold uniform, grooming, personal appearance, communication, and quality standards throughout each shift.
• Stand, walk, bend, reach, lift, carry, push, pull, and complete hands‑on cleaning tasks for extended periods.
• Move and place housekeeping items weighing up to 50 pounds without assistance when required.
• Support colleagues during high occupancy, room turnover, urgent cleaning requests, and changing hotel priorities.
• Complete reasonable duties assigned by supervisors while keeping guest comfort and hotel presentation as priorities.

Skills

Guest room cleaning

Housekeeping operations

Room care

Public area cleaning

Bed making

Linen replacement

Towel restocking

Amenity replenishment

Housekeeping cart preparation

Guest request delivery

Hotel cleanliness standards

Cleaning product handling

Workplace safety

Lost and found reporting

Maintenance issue reporting

Guest privacy

Confidentiality

Physical stamina

Attention to detail

Luxury hotel standards

Team support

Professional grooming

Job description

Role Summary

Guest Environment Expert - Room Care in Riyadh, Saudi Arabia focuses on maintaining clean, fresh, organized, and guest‑ready hotel spaces within a luxury property. This full‑time opportunity is ideal for a hands‑on housekeeping professional who can manage room care, public area cleanliness, guest requests, housekeeping cart preparation, safety standards, and hotel presentation with consistency and pride.

Responsibilities

• Clean guest rooms, bathrooms, corridors, public areas, and assigned hotel spaces according to housekeeping standards.
• Prepare rooms by making beds, changing linen, refreshing towels, removing waste, cleaning surfaces, and arranging amenities.
• Stock housekeeping carts with linen, guest supplies, cleaning materials, towels, and daily operational items.
• Deliver guest requests such as bedding, towels, amenities, and room supplies in a timely and courteous manner.
• Maintain the appearance and cleanliness of hotel areas so guests experience a fresh, welcoming environment.
• Inspect rooms and public spaces for cleanliness, missing items, maintenance issues, safety risks, and presentation concerns.
• Report damaged items, lost property, maintenance faults, unusual room conditions, or guest‑related concerns through proper channels.
• Follow workplace safety procedures when using cleaning products, carts, equipment, and housekeeping tools.
• Maintain confidentiality regarding guest details, room activity, personal belongings, and internal hotel matters.
• Uphold uniform, grooming, personal appearance, communication, and quality standards throughout each shift.
• Stand, walk, bend, reach, lift, carry, push, pull, and complete hands‑on cleaning tasks for extended periods.
• Move and place housekeeping items weighing up to 50 pounds without assistance when required.
• Support colleagues during high occupancy, room turnover, urgent cleaning requests, and changing hotel priorities.
• Complete reasonable duties assigned by supervisors while keeping guest comfort and hotel presentation as priorities.

Qualifications

• Previous experience in housekeeping, hotel cleaning, room attendant work, public area cleaning, or janitorial service is preferred.
• Ability to work in a full‑time non‑management housekeeping role within a busy luxury hotel environment.
• Strong attention to cleanliness, guest room presentation, hygiene, and small details that affect guest satisfaction.
• Physically able to stand, walk, lift, carry, push, pull, and complete active cleaning duties during the shift.
• Comfortable handling housekeeping items up to 50 pounds without assistance when required.
• Professional appearance with the ability to follow grooming, uniform, safety, and hotel quality standards.
• Respectful approach to guest privacy, confidentiality, room security, and personal belongings.
• Reliable and punctual, with the ability to complete assigned rooms and tasks after proper training.
• Positive team attitude with willingness to assist rooms, public areas, guest requests, and operational needs.
• Basic communication skills for interacting courteously with guests, supervisors, and housekeeping colleagues.
• Flexible mindset to adjust to occupancy levels, room priorities, urgent tasks, and supervisor instructions.

Skills Strengths

• Guest room cleaning
• Housekeeping operations
• Room care
• Public area cleaning
• Bed making
• Linen replacement
• Towel restocking
• Amenity replenishment
• Housekeeping cart preparation
• Guest request delivery
• Hotel cleanliness standards
• Cleaning product handling
• Workplace safety
• Lost and found reporting
• Maintenance issue reportingGuest privacy
• Confidentiality
• Physical stamina
• Attention to detail
• Luxury hotel standards
• Team support
• Professional grooming