Guest Service Executive - Front Office - Jumeirah Jabal Omar Hotel

Jumeirah Hotels and Resorts; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading luxury hotel brand in Saudi Arabia is seeking a Guest Service Executive for their Front Office Department. The ideal candidate must have strong interpersonal skills and fluency in English, with knowledge of front office operations preferred. Responsibilities include handling guest check-ins and payments, resolving complaints, and promoting hotel services. This position offers an attractive salary in Saudi Riyals and various employee benefits, making it an excellent opportunity for high performers in luxury hospitality.

Benefits

Generous F&B benefits

Reduced hotel rates across properties

Excellent leave and health care package

Flights home

Other employee benefits

Qualifications

• Ability to work without direction and initiative.
• Strong interpersonal skills.
• Knowledge of front office operations.
• Fluency in written and spoken English.

Responsibilities

• Handle guest check-ins and check-outs smoothly.
• Process guest payments and manage billing inquiries.
• Allocate rooms based on preferences and availability.
• Assist with reservation modifications and cancellations.
• Resolve guest complaints professionally.
• Promote hotel services and upsell during interactions.

Skills

Interpersonal skills

Fluency in English

Front office knowledge

Job description

About Jumeirah & the Hotel

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

About Jumeirah Jabal Omar

Located just minutes from Masjid Al Haram, Jumeirah Jabal Omar Makkah offers a seamless blend of comfort, connectivity, and Arabian hospitality in the heart of the Holy City. Spread across four towers, the hotel features a range of dining venues, retail outlets, a gym, executive lounge and meeting spaces. Guests can enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern and Southeast Asian cuisines.

About the Job

An opportunity has arisen for Guest Service Executive for Front Office Department to join Jumeirah Group.

Responsibilities

• Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.
• Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.
• Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated.
• Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures.
• Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary.
• Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling.

About You

The ideal candidate for this position will have the following experience and qualifications:

Essential

• Ability to work without direction and initiative.
• Strong interpersonal skills.
• Knowledge of front office.
• Fluency in written and spoken English.

Desired

• Preferred to be experienced in luxury hospitality.
• Previous experience in a similar role highly regarded.

Benefits

We offer an attractive salary, paid in Saudi Riyals (SAR), the local currency of the KSA.

In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.