Guest Service Agent - Saudi Talent

Rotana Hotels; Jeddah; On-site; SAR 67,000 - 100,000; Full time

Job summary

Rotana Hotels in Jeddah seeks a dynamic Guest Service Agent to deliver professional, guest-focused service at the front desk. You will welcome guests, check them in per SOPs, and assist with day-to-day facilities issues while maintaining privacy and hotel standards.

You will also upsell rooms to walk-in guests, manage cash, and collaborate with Housekeeping, Finance and Reservations to ensure a seamless guest experience at all times.

Qualifications

• Proven ability to deliver professional customer service.
• Willingness to check in/out guests per SOPs.
• Experience in cash handling or cashier operations.
• Ability to collaborate with Housekeeping, Finance and Reservations.

Responsibilities

• Provide consistently professional, friendly service to guests.
• Check in guests taking into account the established SOPs.
• Check out departing guests in accordance with the standards.
• Sell rooms to walk-in guests and handle day-to-day facility issues.
• Responsible for cash handling and currency exchange per policy.
• Coordinate with Housekeeping, Finance and Reservations.
• Ensure Guest Service Desk is staffed and ready for guests.

Skills

Customer service

Cash handling

Job description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm and engaging service
• Give a warm welcome and check in guests taking into account the established SOPs
• Check out of departing guest in accordance with the established standards
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
• Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation
• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings