Front Office Supervisor (Saudi Only)

SOFITEL; Saudi Arabia; On-site; SAR 90,000 - 120,000; Full time

Job summary

SOFITEL in Saudi Arabia is seeking a proactive Front Office Supervisor to oversee reception, concierge and guest services, while mentoring staff to uphold exceptional service standards. You will manage check-ins, check-outs and inquiries with efficiency and professionalism, resolve guest issues promptly, and ensure accurate front desk administration.

Collaborate with other departments to deliver seamless guest experiences, monitor front office inventory, participate in staff scheduling and

Qualifications

• Supervisory experience in a luxury hotel.
• Proficient in English and Arabic (verbal & written).
• Ability to multitask in a high-pressure environment.
• Flexible with working hours.
• Knowledge of Property Management System and Windows.
• Cash handling experience.

Responsibilities

• Oversee front office operations and guest services.
• Train and mentor front office staff to maintain high-quality service standards.
• Handle guest check-ins, check-outs and inquiries efficiently and professionally.
• Resolve guest complaints promptly and effectively.
• Collaborate with other departments for seamless guest experiences.
• Monitor and maintain front office inventory and supplies.
• Assist in creating work schedules and managing staff performance.
• Stay updated on local events and attractions to provide guests with relevant information.

Skills

Motivator

Team player

Organized

Initiative

Positive attitude

Well-spoken

Open-minded

Education

Hospitality diploma

Tools

PMS

Windows

Job description

Job description

Oversee and coordinate all front office operations including reception concierge and guest services Supervise train and mentor front office staff to maintain high-quality service standards Manage guest check-ins check-outs and inquiries efficiently and professionally Handle guest complaints and resolve issues promptly and effectively Ensure accurate and timely completion of all front office administrative tasks Collaborate with other departments to provide seamless guest experiences Monitor and maintain front office inventory and supplies Implement and uphold hotel policies and procedures Assist in creating work schedules and managing staff performance Stay updated on local events and attractions to provide guests with relevant information

Qualifications

• Motivator and Proactive People person amp a team player Positive attitude and well-spoken Organized amp result driven Open-minded Displays initiative Commitment to professional values Thinking out of the box
• Proficient in the English and Arabic verbal amp written
• Must be able to handle a multitude of tasks in an intense ever-changing environment while remaining calm and collective
• Must be flexible in terms of working hours
• A hospitality diploma is an asset
• Knowledge of Property Management System and Windows
• Prior experience in customer service an assetProven ability to handle cash effectively and accurately

EXPERIENCE

Minimum 1 year supervisory experience in luxury hotel

Additional information

In 1-2 sentences introduce the team the hotel or the workplace in a way that reflects the culture

Adaptation may be necessary to specific local or legal requirements such as work permits

Our commitment to diversity and inclusion

We are an inclusive company and our goal is to attract recruit and promote diverse talent