Guest Experience Front Desk Agent

SupportFinity™; Saudi Arabia; On-site; SAR 56,000 - 89,000; Full time

Benefits offered by this job

Full uniform

Impressive room discounts

Best training in the business

Wellbeing program (myWellbeing)

Job summary

IHG Hotels & Resorts is seeking a Front Desk Agent in Saudi Arabia to deliver warm welcomes, handle guest bookings and payments, and ensure smooth check-in/check-out. You’ll anticipate guests’ needs, offer tailored recommendations, and be the trusted point of contact for issues and restaurant suggestions.

Join a team that values inclusive service, local insights, and exceptional guest experiences while supporting wellbeing and professional growth through strong training and uniform provisions.

Qualifications

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills.

Responsibilities

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

Skills

Communication

Problem solving

Fluent English/local language

Tech literacy

Job description

IHG Hotels & Resorts is seeking a Front Desk Agent in Saudi Arabia to deliver warm welcomes, handle guest bookings and payments, and ensure smooth check-in/check-out. You’ll anticipate guests’ needs, offer tailored recommendations, and be the trusted point of contact for issues and restaurant suggestions.

Join a team that values inclusive service, local insights, and exceptional guest experiences while supporting wellbeing and professional growth through strong training and uniform provisions.