Front Desk Agent - Saudi Talent

Rotana Hotels; Saudi Arabia; On-site; SAR 36,000 - 72,000; Full time

Job summary

Rotana Hotels is looking for dynamic, self-motivated Front Office professionals to advance their careers. As a Front Desk Agent you will provide professional, customer-focused service to our guests, ensuring their stay is memorable.

You will greet guests by name when possible, assist with in-room and hotel activities, stay informed about local services and events, and handle check-ins/check-outs with accurate postings while safeguarding guest privacy.

Responsibilities

• Provide prompt, courteous and efficient service to all guests from arrival till departure
• Greet guests by name when possible and escort to their room
• Assist guests with hotel activities and inquiries
• Maintain up-to-date knowledge of hotel facilities, local services, hours and promotions
• Manage front desk cashiering and ensure accurate postings for incidental charges
• Process check-ins and check-outs while protecting guest privacy
• Adhere to hotel policies, service standards and privacy requirements

Job description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings