Guest Experience Specialist – Center Concierge

vicinity; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Job summary

Vicinity is seeking a Guest Experience Representative to deliver exceptional service at our centres in Australia. You will greet customers, handle enquiries across in-person, phone and email channels, and resolve issues promptly while upholding Vicinity's service standards and brand values.

As the first point of contact, you will collaborate with centre management, retail tenants and the operations team to ensure a safe, welcoming environment and accurate data reporting.

Qualifications

• Experience delivering elevated customer experiences in a frontline role.

Responsibilities

• Maintain an inviting customer service desk and ensure a safe, efficient environment.

Skills

Customer service

Communication

Problem solving

Multitasking

CRM experience

POS systems

PMS software

MS Office

Tools

Microsoft Office

POS systems

CRM systems

PMS software

Job description

Vicinity is seeking a Guest Experience Representative to deliver exceptional service at our centres in Australia. You will greet customers, handle enquiries across in-person, phone and email channels, and resolve issues promptly while upholding Vicinity's service standards and brand values.

As the first point of contact, you will collaborate with centre management, retail tenants and the operations team to ensure a safe, welcoming environment and accurate data reporting.