Resident Experience Concierge

FOL Management; Riyadh; On-site; SAR 67,000 - 100,000; Full time

Job summary

Flow is seeking a Hospitality/Guest Services professional to provide exceptional service to residents and hotel guests. You will welcome guests, register them, handle requests, and assist with lease-related tasks while maintaining high standards of professionalism in a luxury setting.

The ideal candidate will have strong English communication, experience in luxury hospitality, and proficiency with property management software.

Qualifications

• Excellent communication skills, reading, writing, and oral proficiency in English.
• Computer literacy with ability to use a variety of software.

Responsibilities

• Provide hospitality and professionalism in interactions with residents and hotel guests.
• Welcome, greet, and register guests efficiently, obtaining payment information.
• Respond to guest requests with local knowledge and property practices.
• Resolve complaints and assist with inquiries related to residence, services, hours, and personnel.
• Coordinate with Leasing Team for move-ins/move-outs and lease renewals.
• Direct lobby traffic, maintain areas, track loaned items, and know property details.

Skills

Communication skills

English proficiency

Computer literacy

Attention to detail

Education

High school diploma or equivalent

Tools

Property management software

Job description

Flow is seeking a Hospitality/Guest Services professional to provide exceptional service to residents and hotel guests. You will welcome guests, register them, handle requests, and assist with lease-related tasks while maintaining high standards of professionalism in a luxury setting.

The ideal candidate will have strong English communication, experience in luxury hospitality, and proficiency with property management software.