Resident Centre Manager

Talent Blueprint FZ LLC; Riyadh; On-site; SAR 240,000 - 360,000; Full time

Job summary

Talent Blueprint FZ LLC in Riyadh seeks an experienced Resident Centre Manager from the hospitality sector to oversee day-to-day operations, facilities, guest experience and service delivery for a residential or mixed-use centre. The role requires strong leadership, operational management, and vendor coordination to maintain high safety, presentation and service standards.

The ideal candidate will lead on-site teams, manage budgets, ensure health and safety compliance, and coordinate events to

Qualifications

• Minimum 5-8 years of experience in hospitality operations or related facilities management.
• Proven track record in leading teams and managing day-to-day site operations.
• Strong customer service orientation and guest experience focus.
• Experience coordinating with vendors and managing SLAs and budgets.

Responsibilities

• Oversee the daily operations and overall management of the centre, ensuring smooth and efficient service delivery.
• Maintain high standards of hospitality, customer service, cleanliness, presentation, and guest satisfaction.
• Manage front-of-house operations, resident or guest enquiries, complaints, and service requests professionally.
• Coordinate with facilities management teams, housekeeping, security, maintenance, and external service providers.
• Monitor vendor performance, service-level agreements (SLAs), key performance indicators (KPIs), and maintenance schedules.
• Conduct regular site inspections to ensure the centre is clean, safe, well-maintained, and ready for daily operations.
• Manage operational budgets, expenses, resources, and service contracts in line with business requirements.
• Lead, supervise, and motivate on-site teams, ensuring adherence to operational procedures and service standards.
• Ensure compliance with health and safety regulations, emergency procedures, and relevant operational policies.
• Coordinate events, resident activities, and hospitality services to enhance the overall customer experience.
• Prepare operational reports, maintain records, and identify opportunities for continuous improvement.
• Liaise with management, residents, tenants, and stakeholders to resolve operational issues and maintain positive relationships.

Skills

Hospitality service standards

Facilities coordination

Customer experience management

Vendor management

Leadership

Education

Bachelor's degree in Hospitality Management

Tools

Microsoft Office

Operational reporting tools

Job description

We are seeking an experienced Resident Centre Manager from the hospitality industry to oversee the day-to-day operations, facilities, guest experience, and service delivery of a residential or mixed-use centre. The ideal candidate will have strong leadership, operational management, customer service, and vendor coordination skills, ensuring the centre operates efficiently and maintains high standards of service, safety, and presentation.

We are seeking an experienced Resident Centre Manager from the hospitality industry to oversee the day-to-day operations, facilities, guest experience, and service delivery of a residential or mixed-use centre. The ideal candidate will have strong leadership, operational management, customer service, and vendor coordination skills, ensuring the centre operates efficiently and maintains high standards of service, safety, and presentation.

Key Responsibilities

• Oversee the daily operations and overall management of the centre, ensuring smooth and efficient service delivery.
• Maintain high standards of hospitality, customer service, cleanliness, presentation, and guest satisfaction.
• Manage front-of-house operations, resident or guest enquiries, complaints, and service requests professionally.
• Coordinate with facilities management teams, housekeeping, security, maintenance, and external service providers.
• Monitor vendor performance, service-level agreements (SLAs), key performance indicators (KPIs), and maintenance schedules.
• Conduct regular site inspections to ensure the centre is clean, safe, well-maintained, and ready for daily operations.
• Manage operational budgets, expenses, resources, and service contracts in line with business requirements.
• Lead, supervise, and motivate on-site teams, ensuring adherence to operational procedures and service standards.
• Ensure compliance with health and safety regulations, emergency procedures, and relevant operational policies.
• Coordinate events, resident activities, and hospitality services to enhance the overall customer experience.
• Prepare operational reports, maintain records, and identify opportunities for continuous improvement.
• Liaise with management, residents, tenants, and stakeholders to resolve operational issues and maintain positive relationships.

Required Skills

• Strong knowledge of hospitality service standards, facilities coordination, housekeeping, and customer experience management.
• Experience managing third-party vendors, service contracts, SLAs, and operational budgets.
• Excellent leadership, communication, problem-solving, and stakeholder management skills.
• Ability to manage multiple priorities and resolve operational issues efficiently.
• Proficiency in Microsoft Office and operational reporting tools.

Key Competencies

• Operational and people management
• Customer and resident relationship management
• Hospitality service excellence
• Vendor and facilities coordination
• Budget management and cost control
• Health, safety, and compliance awareness
• Problem-solving and decision-making

Required Qualifications

• Bachelor's degree or diploma in Hospitality Management, Hotel Management, Business Administration, or a related field.

Experience Requirement

• Minimum 5-8 years of experience in hospitality operations, hotel management, serviced residences, residential communities, or customer-focused facility management.
• Previous experience in a supervisory or management role with responsibility for day-to-day site operations.