Guest Experience & Retail Coordinator

The Red Sea Development Company; Riyadh; On-site; SAR 67,000 - 112,000; Full time

Job summary

The Red Sea Development Company is seeking a reception and guest services professional to warmly welcome guests and manage front desk operations in Riyadh. You will coordinate registrations, inquiries, and communications while supporting retail and administrative duties to ensure a seamless guest experience.

Responsibilities include assisting with retail sales, merchandise displays, inventory, and POS transactions, along with maintaining presentation standards and collaborating with internal

Qualifications

• Diploma or Bachelor's degree in hospitality or related field.
• 0-1 years of experience in hospitality, reception, guest services, retail operations, or a similar environment.
• Knowledge of reception operations, customer service principles, and retail practices.

Responsibilities

• Welcome guests visitors and members in a professional and courteous manner ensuring a positive first impression.
• Coordinate front desk activities including guest registration appointments bookings and inquiries.
• Manage incoming calls emails and correspondence ensuring timely responses and appropriate follow-up.
• Provide accurate information regarding facility services programs events and amenities.
• Coordinate guest requests and liaise with internal departments to ensure prompt resolution.
• Maintain the appearance cleanliness and organization of reception and public areas.
• Support concierge and administrative activities as required.
• Support the daily operation of the retail outlet and ensure an exceptional customer experience.
• Assist guests and customers with retail purchases and product inquiries.
• Coordinate retail inventory management stock replenishment and merchandise displays.
• Monitor product availability and coordinate reordering requirements with relevant stakeholders.
• Process sales transactions accurately using POS systems and maintain transaction records.
• Support promotional activities seasonal campaigns and merchandising initiatives.
• Ensure retail areas are maintained according to company presentation standards.
• Maintain accurate records of guest interactions bookings retail sales and inventory reports.
• Prepare periodic operational and sales reports as required.
• Support the coordination of events activities and special programs.
• Assist in tracking budgets purchase requests and supplier requirements where applicable.
• Ensure compliance with company policies procedures and service standards.
• Coordinate with internal departments to support smooth operational delivery.
• Deliver a consistently high level of customer service.
• Handle guest concerns and complaints professionally and accelerate issues when required.
• Promote products services memberships and activities to maximize guest engagement and revenue opportunities.
• Build positive relationships with guests and stakeholders to enhance customer satisfaction.

Education

Diploma or Bachelor’s Degree in Hospitality Management, Business Administration, Tourism, or related field

Tools

Microsoft Office

Job description

The Red Sea Development Company is seeking a reception and guest services professional to warmly welcome guests and manage front desk operations in Riyadh. You will coordinate registrations, inquiries, and communications while supporting retail and administrative duties to ensure a seamless guest experience.

Responsibilities include assisting with retail sales, merchandise displays, inventory, and POS transactions, along with maintaining presentation standards and collaborating with internal