Guest Experience & Operations Coordinator

StellaStays Inc.; Riyadh; On-site; SAR 39,000 - 61,000; Full time

Job summary

Stella Stays in Riyadh is seeking a highly organized Front Desk Receptionist to manage day-to-day guest check-in/out, communications, and coordination with maintenance and vendors.

The ideal candidate will have a hospitality background, strong attention to detail, and the ability to work independently in a fast-paced environment.

Join Stella Stays to contribute to guest experiences and smooth property operations in a dynamic, high-growth company.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• Experience in front desk operations in hospitality.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Conduct daily check-in and check-out inspections to ensure guest satisfaction.
• Oversee in-house inventory management and stock counts to maintain adequate supplies.
• Supervise the maintenance and cleaning teams, ensuring efficient scheduling and high-quality work.
• Coordinate repairs and maintenance tasks promptly to minimize disruptions to guests.
• Prepare and maintain daily, weekly, and monthly reports on property operations and guest feedback.
• Ensure compliance with property documentation requirements and quality assurance standards.
• Respond promptly and professionally to on-ground guest requests, ensuring their needs are met.
• Handle add-on service requests and coordinate with relevant service providers.
• Source and manage reliable service providers and vendors while negotiating favorable contracts.
• Maintain data control and protect the confidentiality of sensitive information.
• Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.
• Answer and direct incoming calls, taking accurate messages when necessary.
• Manage incoming and outgoing mail and packages.
• Maintain the tidiness and professional appearance of the reception area.
• Assist with ad hoc administrative tasks as required.

Skills

Organizational skills

Multitasking

Communication skills

Interpersonal skills

Independent work

Decision making

Attention to detail

Education

Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred)

Tools

Property management software

Job description

Stella Stays in Riyadh is seeking a highly organized Front Desk Receptionist to manage day-to-day guest check-in/out, communications, and coordination with maintenance and vendors.

The ideal candidate will have a hospitality background, strong attention to detail, and the ability to work independently in a fast-paced environment.

Join Stella Stays to contribute to guest experiences and smooth property operations in a dynamic, high-growth company.