Assistant Front Desk Manager

Red Sea Global Hospitality; Tabuk; On-site; SAR 70,000 - 110,000; Full time

Benefits offered by this job

Health Insurance coverage

Exclusive perks and benefits

Complimentary nights

Employee Recognition Programmes

Job summary

Red Sea Global Hospitality is seeking an Assistant Front Desk Manager to oversee daily Front Desk operations, uphold hotel standards, and maximize guest satisfaction. You will lead a hands-on team, train colleagues, manage budgeting, and drive upselling initiatives across the Front Office.

As part of a values-driven culture, you will collaborate with housekeeping, guest relations, and VIP services to exceed guest expectations and deliver a seamless guest experience in our luxury properties in

Qualifications

• Experience in front desk management or supervisory role.
• Strong guest-service focus with high standards.
• Ability to plan and implement Front Desk training and budgeting.
• Familiarity with hotel systems (PMS and Call Center).

Responsibilities

• Assist in preparing the Front Desk department budget.
• Develop and deliver Front Office training programs.
• Oversee Front Desk operations and guest service quality.
• Drive revenue via upselling and referrals.
• Monitor arrivals, VIP requests, and coordinate with housekeeping.
• Maintain up-to-date SOPs/LSOPs for the department.
• Coordinate with tour operators and travel agencies.
• Lead and coach frontline teams.

Skills

Budgeting

Training & coaching

PMS knowledge

Upselling

Guest satisfaction

Team supervision

Tools

Property Management System (PMS)

Call Centre systems

Job description

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job Title: Assistant Front Desk Manager

Department: Front Office

Reporting to: Front Desk Manager

About Us

Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.

The Role

As an Assistant Front Desk Manager, your role is to serve the needs of the business, our guests and our colleagues by overseeing the day-to-day Front Desk operation, maintaining hotel standards and maximizing guest satisfaction.

At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.

Key Areas of Responsibilities:

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As an Assistant Front Desk Manager, you will need to:

Planning and Organizing:

• Assist in preparing the Front Desk department budget.
• Develop and execute training programs for all Front Office team members. Oversee regular employee training sessions and track their effectiveness, covering IT systems and guest-service protocols.
• Be knowledgeable of the Property Management and Call Centre computer systems.

Operations

• Supervise the operations of all departmental employees, facilities, sales, and costs to achieve maximum departmental revenue.
• Responsible for maximizing quality levels of product, personalized service, and exceeding guest expectation.
• Maintain up-to-date departmental SOP’s/LSOP’s and make them accessible to all employees for reference, revision, and updates as needed.
• Be a sales champion for the hotel, by creating and pursuing business referrals, potential sales leads and promotional initiatives to maximize revenue. Personally oversee and drive the upselling at the property.
• Keep track and monitor the daily arrivals and address VIP or special requests promptly. Collaborate with housekeeping, room service, and guest relations as needed to fulfill requests.
• Lead by example through a hands-on approach to motivate and inspire team members.
• Offer coaching and counseling, along with support and guidance to the employees as needed.
• Ensure the team members are up to date with current information and data of the hotel products, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
• Conduct regular room and floor inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.
• Offer aid to local representatives of tour operators and travel agencies.
• Perform any additional duties as required for operational smoothness.

In Return,

What We Offer

• Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
• Competitive compensation package.
• Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
• Health Insurance coverage whilst in service.
• A supportive and inclusive work environment that values diversity and collaboration.
• Employee Recognition Programmes.

Accessibility and Adjustments

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.

Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.