Guest Experience Leader, F&B Outlet Operations

Kimpton; Saudi Arabia; On-site; SAR 167,000 - 279,000; Full time

Job summary

Kimpton in Saudi Arabia is seeking a skilled Outlet Manager to lead daily operations of the assigned food and beverage outlet, ensuring outstanding guest experiences and alignment with InterContinental Hotels Group standards.

You will lead, coach, and support the outlet team, monitor service quality and cleanliness, manage staffing, scheduling, stock levels, and operating costs, and work closely with kitchen and other departments to achieve financial and operational objectives, while upholding

Qualifications

• Lead outlet team to deliver exceptional guest experiences.
• Maintain high service standards and hotel policies.
• Monitor costs, staffing, and stock levels to meet budgets.
• Coordinate with kitchen and departments to ensure smooth operations.

Responsibilities

• Manage daily operations of the assigned outlet.
• Coach and support the outlet team.
• Monitor service quality, cleanliness, and brand standards.
• Prepare operational reports; support budgeting and revenue objectives.
• Handle guest feedback and resolve issues promptly.
• Perform other duties as assigned.

Skills

Leadership

Staffing

Budgeting

Guest service

Operations management

Job description

Kimpton in Saudi Arabia is seeking a skilled Outlet Manager to lead daily operations of the assigned food and beverage outlet, ensuring outstanding guest experiences and alignment with InterContinental Hotels Group standards.

You will lead, coach, and support the outlet team, monitor service quality and cleanliness, manage staffing, scheduling, stock levels, and operating costs, and work closely with kitchen and other departments to achieve financial and operational objectives, while upholding