Host/Hostess Lead: Elevate Guest Experience & Team

Sheraton Hotels & Resorts; Medina; On-site; SAR 33,000 - 61,000; Full time

Job summary

Sheraton Hotels & Resorts in Madinah, Saudi Arabia, is seeking a Front Desk/Restaurant Host to join our Food & Beverage team. You will answer phones, take dining reservations, manage wait lists, seat guests, and maintain a welcoming dining atmosphere.

Strong customer service, clear communication, and the ability to work as part of a team are essential. This full-time role requires a professional appearance and adherence to safety and hotel standards.

Responsibilities

• Answer phones and take dining reservations.
• Enter diner information into reservation system.
• Maintain wait list and quote accurate wait time.
• Seat guests by finding clean tables and ensuring proper place settings.
• Monitor dining rooms for seating availability, service, and safety.
• Assist management with hiring, training, scheduling, and coaching of staff.

Job description

Sheraton Hotels & Resorts in Madinah, Saudi Arabia, is seeking a Front Desk/Restaurant Host to join our Food & Beverage team. You will answer phones, take dining reservations, manage wait lists, seat guests, and maintain a welcoming dining atmosphere.

Strong customer service, clear communication, and the ability to work as part of a team are essential. This full-time role requires a professional appearance and adherence to safety and hotel standards.