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Front Office Manager

Dusit Thani Dubai

Riyadh

On-site

SAR 60,000 - 90,000

Full time

2 days ago
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Job summary

A leading hotel is looking for a Front Office Manager to maximize occupancy, manage guest relations, and oversee staff. The ideal candidate will have a Bachelor’s degree in Hotel Management and 8 years of experience in a similar role, preferably in a 5-star environment. This position requires strong interpersonal and communication skills and is critical for maintaining high service standards.

Qualifications

  • Minimum of 8 years in Front Office experience in a similar capacity preferably in a 5 star class environment.
  • Knowledgeable in Front Office Operations.
  • Have excellent English communication skills both in written and spoken.

Responsibilities

  • Maximizes occupancy and average rate at all time.
  • Handles guest complaints professionally.
  • Participates in yearly forecasting and budgeting.

Skills

Communication skills
Interpersonal skills
Leadership
Problem-solving

Education

Bachelor degree in Hotel Management

Job description

Job Description

PRIMARY RESPONSIBILITIES

  • Maximizes occupancy and average rate at all time.
  • Closely coordinates room availability with the Director of Sales.
  • Maintains a good relationship with travel agents and tour operators.
  • Coordinates with in-house Engineering and Housekeeping to ensure that there is a maximum number of rooms available for sales at a given time.
  • Answers inquiries pertaining to hotel policies and services.
  • Handles guest complaints professionally.
  • Arranges for special services.
  • Ensures high standards of service at all time.
  • Maintains good relationship with guests and staff.
  • Reviews arrival lists and pre-set the VIP guests with GM and EAM.
  • Makes decisions regarding over-booking based on the hotel policies and standards in consultation with EAM.
  • Participates in yearly forecasting and budgeting with senior management.
  • Observes and analyzes competitive hotels.
  • Prepares reports as required.
  • Supports and determines training programs and prepares an annual training plan. Works with Training Manager to have an active ongoing training plan in progress.
  • Works with Reservations to assist the control of opened and closed dates, availability and condition of rooms and suites, and guest arrival patterns.
  • Analyzes revenue and expenses results monthly.
  • Assists in recruiting and selecting staff.
  • Reports to the senior management regarding to unusual events (revenue, occupancy and guest complaints).
  • Ensures daily manager log-book is maintained.
  • Reviews VIP and arrival lists.
  • Monitors credit policies and audits daily credit report on guest rooms where needed.
  • Holds monthly, staff meetings with minutes taken and submitted to concerned persons.
  • Develops employee recognition programs for his/her operating areas.
  • Complies with company policies and standards.
  • Ensures a high quality of secretarial service at the Business Center.
  • To be familiar with emergency procedures of the hotel.
  • Performs other duties as assigned by supervisor.
  • Interacting with clients, guests, and VIPs in the lobby. Making sure guests’ are satisfied with the hotel services and provide immediate resolutions or assistances.

Administrative Responsibilities

  • Acknowledges and screens daily work schedule.
  • Conducts daily briefing and de-briefing to heads of concerned sections.
  • Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
  • Establishes two-way communication with related departments.
  • Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
  • Manages time effectively by meeting deadlines on time.
  • Administers personnel action on leaves & overtime requests, disciplinary actions and commendation.
  • Completes the profit and capital expenditure budget effectively and timely.
  • Identifies and solves problems in a professional manner.

Technical Responsibilities

  • Knows and understands the job description of all positions in his/her department and beware of others.
  • Knows and understands policies relating to his/her department and others.
  • Recognizes good quality products and presentation.
  • Checks and improves all service standards established by the company.
  • Supervises staff activities to maximize revenue and minimize costs.
  • Provides assistance to the staff when required during peak periods.
  • Maintains grooming standards for all personnel.
  • Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.
  • Manages wastes by reducing and recycling the wastes, change staff behavior to carefully use all resources.

Commercial Responsibilities

  • Communicates effectively with guest, clients, business partners and employees.
  • To be a good sales person to promote hotel’s image and businesses.
  • Participates community projects or activities in order to promote the hotel’s image and cooperation to improve community relationship.

Human Resources Responsibilities

  • Coaches and counsels all staff when applicable.
  • Evaluate objectively the performance of staff in his/her responsibilities.
  • Provides training to all staff in his/her department regularly.
  • Motivates staff to grow within the company.
  • Develops him/herself to be better manager at all times.

RELATIONSHIP

  • Reports to Director of Rooms and works closely other department heads to ensure maximum guests satisfaction is delivered.
  • Directs and supervises activities of the departments concurred
  • Coordinates with other managers to ensure smooth operations and all activities of the hotel.
  • Interacts with clients, guests, government officials, supplies, and other important
  • Individual in the community in promoting the hotel.
  • To be able to communicate with guests effectively and efficiently.

Others

  • Continuous learning through own IDP.
  • Any other duties as may be assigned by the superior.

Accountabilities

  • Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

Company’s Culture

  • Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

  • Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

Job Requirements

  • Minimum education of Bachelor degree in Hotel Management or relevant discipline.
  • Minimum of 8 years in Front Office experience in a similar capacity preferably in a 5 star class environment.
  • Knowledgeable in Front Office Operations.
  • Have excellent English communication skills both in written and spoken.
  • Possess professional disposition with excellent interpersonal skills.
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