Front Desk Lead: Guest Experience & Ops

The Luxury Collection; Saudi Arabia; On-site; SAR 70,000 - 110,000; Full time

Job summary

The Luxury Collection Hotels & Resorts in Jeddah is seeking an entry-level management professional to lead daily Front Desk operations, including Bell/Door Staff and Switchboard, with focus on guest satisfaction and budget performance.

Responsibilities include coaching staff, ensuring service quality, handling guest issues, and supporting administrative tasks to improve overall hotel performance.

Qualifications

• Experience leading front desk or guest services teams.
• Strong interpersonal and communication skills.
• Commitment to guest satisfaction and service standards.

Responsibilities

• Lead and coach Front Desk staff during shifts.
• Oversee day-to-day Front Office operations.
• Address guest concerns and resolve issues.
• Ensure adherence to policies and procedures.
• Assist in achieving operating budget.

Skills

Leadership

Communication

Guest services

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management or related major

Job description

The Luxury Collection Hotels & Resorts in Jeddah is seeking an entry-level management professional to lead daily Front Desk operations, including Bell/Door Staff and Switchboard, with focus on guest satisfaction and budget performance.

Responsibilities include coaching staff, ensuring service quality, handling guest issues, and supporting administrative tasks to improve overall hotel performance.