Front Desk Team Lead – Guest Services

The Ritz-Carlton Hotel Company, L.L.C.; Saudi Arabia; On-site; SAR 120,000 - 180,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Saudi Arabia is seeking an entry level management professional to lead daily Front Office shifts, including Bell/Door Staff, Switchboard and Guest Services/Front Desk. You will help ensure guest and employee satisfaction while assisting in daily financial and administrative responsibilities.

Key responsibilities include guiding front desk operations, staff coaching, and supporting guest service goals to meet budgeted objectives and occupancy targets.

Qualifications

• Education and experience requirements as listed: high school diploma or GED with 1 year guest services/front desk experience, or a 2-year degree in a relevant field.

Responsibilities

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Understands employee positions well enough to perform duties in employees' absence.
• Handles employee questions and concerns.
• Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
• Supports daily Front Desk shift operations.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Education

High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Job description

The Ritz-Carlton Hotel Company, L.L.C. in Saudi Arabia is seeking an entry level management professional to lead daily Front Office shifts, including Bell/Door Staff, Switchboard and Guest Services/Front Desk. You will help ensure guest and employee satisfaction while assisting in daily financial and administrative responsibilities.

Key responsibilities include guiding front desk operations, staff coaching, and supporting guest service goals to meet budgeted objectives and occupancy targets.