Front Desk & Guest Services Lead

The First Group; Jeddah; On-site; SAR 120,000 - 180,000; Full time

Job summary

The First Group is seeking a Front Office Manager for Silver Sands Beach, Jeddah, to lead front desk and guest-service operations and ensure a welcoming, efficient, and professional experience for all guests.

You will supervise the front office team, coordinate with housekeeping and other departments, handle guest inquiries and service recovery, and ensure compliance with safety standards and local regulations.

Qualifications

• Diploma or bachelor’s degree in Hospitality, Hotel Management, Business Administration, or a related field.
• 3-5 years of front office or guest-service experience, preferably in a resort, beach club, hotel, or leisure destination.
• Supervisory or management experience.
• Excellent English communication; Arabic preferred.

Responsibilities

• Manage reception, guest services, bookings, check-in/check-out, and cashiering procedures.
• Lead, schedule, train, and motivate the front office team.
• Handle guest inquiries, complaints, feedback, and service recovery.
• Coordinate with housekeeping, maintenance, security, and operations teams.
• Maintain accurate guest records, reports, payments, and shift handovers.
• Ensure compliance with company policies, safety standards, and Saudi regulations.
• Support VIP visits, special events, peak periods, and seasonal operations.
• Monitor guest satisfaction and identify opportunities to improve service quality.

Skills

Leadership

Customer service

Communication

Organizational skills

Problem-solving

Guest relations

Shift work

Education

Diploma or bachelor's degree in Hospitality/Hotel Management/Business Administration

Tools

Booking systems

Microsoft Office

Cash handling

Job description

The First Group is seeking a Front Office Manager for Silver Sands Beach, Jeddah, to lead front desk and guest-service operations and ensure a welcoming, efficient, and professional experience for all guests.

You will supervise the front office team, coordinate with housekeeping and other departments, handle guest inquiries and service recovery, and ensure compliance with safety standards and local regulations.