Front Office Supervisor – Guest Services & Operations

The Luxury Collection; Jeddah; On-site; SAR 167,000 - 257,000; Full time

Job summary

The Luxury Collection in Jeddah is seeking a Front Office Manager Assistant to support daily operations across Bell, Door Staff, Switchboard and Front Desk. You will supervise staff, coordinate check-in and check-out, and work with managers to maintain high service standards and maximize department performance.

The role emphasizes guest satisfaction, teamwork, and adherence to hotel policies, with responsibility for coaching colleagues, resolving guest issues promptly, and contributing to

Qualifications

• High school diploma or GED; 2 years experience in guest services or related area.
• 2-year degree in Hotel/Restaurant Management or related major; no work experience required.

Responsibilities

• Assist the Front Office Manager in administering front office functions.
• Supervise Bell/Door Staff, Switchboard and Guest Services/Front Desk.
• Direct and work with managers to carry out procedures ensuring efficient check-in and check-out.
• Ensure guest and employee satisfaction and maximize the department's financial performance.
• Lead, influence and encourage others; demonstrate honesty and integrity; lead by example.
• Establish open, collaborative relationships with employees.
• Manage day-to-day operations; understand employee roles to cover during absences.

Education

High school diploma or GED; 2 years experience in guest services, front desk, or related professional area.

2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Job description

The Luxury Collection in Jeddah is seeking a Front Office Manager Assistant to support daily operations across Bell, Door Staff, Switchboard and Front Desk. You will supervise staff, coordinate check-in and check-out, and work with managers to maintain high service standards and maximize department performance.

The role emphasizes guest satisfaction, teamwork, and adherence to hotel policies, with responsibility for coaching colleagues, resolving guest issues promptly, and contributing to