Front Desk Guest Experience Specialist

Sheraton Hotels & Resorts; Medina; On-site; SAR 90,000 - 120,000; Full time

Job summary

Sheraton Hotels & Resorts in Madinah, Saudi Arabia, is seeking a Front Desk/Guest Services Associate to assist guests with check-in/check-out, reservations, and inquiries. You will manage various payment types while maintaining accuracy and hospitality standards.

Responsibilities include coordinating with housekeeping, preparing daily reports, and ensuring smooth guest experiences from arrival to departure.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of related guest services or front desk experience.
• Strong communication and cash-handling abilities.

Responsibilities

• Assist guests with check-in/check-out and reservation questions.
• Handle payments including cash, cards, and vouchers.
• Coordinate with housekeeping and other teams to ensure room readiness.
• Maintain accurate logs and daily financial reports.

Skills

Customer service

Cash handling

Communication

POS systems

Education

High school diploma

Tools

POS System

Job description

Sheraton Hotels & Resorts in Madinah, Saudi Arabia, is seeking a Front Desk/Guest Services Associate to assist guests with check-in/check-out, reservations, and inquiries. You will manage various payment types while maintaining accuracy and hospitality standards.

Responsibilities include coordinating with housekeeping, preparing daily reports, and ensuring smooth guest experiences from arrival to departure.