Front Desk Guest Experience Specialist

The Ritz-Carlton Hotel Company, L.L.C.; Saudi Arabia; On-site; SAR 60,000 - 100,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in AMAALA, Saudi Arabia is seeking a Non-Management Front Desk Associate to deliver exemplary guest service at the entrance to our luxury property.

You will check in guests, assign rooms, handle payments, respond to requests, and coordinate with Housekeeping to ensure room readiness. Strong communication and professionalism are essential to create memorable experiences for every guest.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Check in guests, assign rooms, and issue/activate room keys.
• Process payments including room charges, cash, checks, debit, or credit.
• Process check-outs and resolve late or disputed charges.
• Answer, record, and process guest calls, messages, requests, questions or concerns.
• Coordinate with Housekeeping to ensure room readiness and communicate parking procedures.
• Provide guests with directions and information about property and local areas of interest.
• Balance and drop receipts, complete cashier reports, and follow Accounting specs.

Education

High school diploma or GED equivalent

Job description

The Ritz-Carlton Hotel Company, L.L.C. in AMAALA, Saudi Arabia is seeking a Non-Management Front Desk Associate to deliver exemplary guest service at the entrance to our luxury property.

You will check in guests, assign rooms, handle payments, respond to requests, and coordinate with Housekeeping to ensure room readiness. Strong communication and professionalism are essential to create memorable experiences for every guest.