Guest Services Agent – Maternity Cover

Sheraton Hotels & Resorts; Medina; On-site; SAR 39,000 - 56,000; Full time

Job summary

Sheraton Hotels & Resorts in Medina, Saudi Arabia, is seeking a Front Desk Associate on maternity cover. You will answer, record, and process guest requests via telephone, email, chat, and mobile devices, operate the switchboard, and arrange wake-up calls.

Log all guest requests, relay messages to the appropriate department, provide information on room features and local areas of interest, and assist with internet access and in‑room entertainment while upholding Marriott standards.

Qualifications

• High school diploma or GED required.
• No related work experience required.
• Ability to stand, walk, and lift light objects.

Responsibilities

• Answer, record, and process guest requests via telephone, email, chat, and mobile devices.
• Operate telephone switchboard and coordinate wake-up calls.
• Log guest requests and relay messages to the appropriate department.
• Provide information on room features and local areas of interest; assist with internet access and guest entertainment.

Skills

Guest service mindset

Communication skills

Multitasking

Education

High school diploma or GED

Job description

Sheraton Hotels & Resorts in Medina, Saudi Arabia, is seeking a Front Desk Associate on maternity cover. You will answer, record, and process guest requests via telephone, email, chat, and mobile devices, operate the switchboard, and arrange wake-up calls.

Log all guest requests, relay messages to the appropriate department, provide information on room features and local areas of interest, and assist with internet access and in‑room entertainment while upholding Marriott standards.