Front Desk & Guest Experience Specialist

Raffles Hotels & Resorts; Makkah Region; On-site; SAR 56,000 - 89,000; Full time

Job summary

Raffles Makkah Palace in Makkah is seeking a Front Office professional to deliver courteous, efficient service at check-in/out and guest inquiries. You will greet guests, process payments, and promote room brands while maintaining brand standards in a high-volume setting.

The ideal candidate has strong English skills, prior guest-service experience, and familiarity with PMS systems. The role requires professionalism, teamwork, and composure under pressure in a luxury hotel environment.

Qualifications

• Proficiency in English (verbal and written).
• Previous customer-related experience preferred.
• Previous PMS experience is an asset.
• Computer literacy in Windows applications is an asset.
• Must present professionally.
• Strong interpersonal and problem solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus on guest needs, remaining courteous at all times.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Greet, check in and settle guest accounts while ensuring all service standards are followed.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Respond to each guest who approaches the Reception Desk.
• Drive rate through up-selling room brands.
• Follow department policies, procedures and service standards.
• Follow all safety policies.
• Other duties as assigned.

Skills

English proficiency

Customer service

PMS experience

Windows proficiency

Professional presentation

Interpersonal skills

Reliability

Team player

Under pressure

Tools

Microsoft Windows

PMS software

Job description

Raffles Makkah Palace in Makkah is seeking a Front Office professional to deliver courteous, efficient service at check-in/out and guest inquiries. You will greet guests, process payments, and promote room brands while maintaining brand standards in a high-volume setting.

The ideal candidate has strong English skills, prior guest-service experience, and familiarity with PMS systems. The role requires professionalism, teamwork, and composure under pressure in a luxury hotel environment.