Front Office Agent - (Saudi National)

RAFFLES; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Job summary

Raffles Makkah Palace in Makkah is seeking a Front Desk Receptionist to deliver exceptional guest service at the hotel’s bustling Reception. You will greet guests, check in/out, and ensure accurate account settlement while upholding the brand's standards.

Ideal candidates will have fluent English, strong interpersonal skills, and the ability to thrive in a fast-paced environment. Experience with a hotel PMS and a professional appearance are preferred. Accor values hospitality excellence.

Qualifications

• Fluency in English required; a second language is a plus.
• Guest service experience is preferred.
• Proficient with hotel PMS and front desk operations.
• Professional presentation and strong communication skills are essential.

Responsibilities

• Consistently offer professional, friendly, and engaging service.
• Greet guests, check in and settle accounts while following standards.
• Assist guests regarding hotel facilities in a helpful way.
• Respond to guests approaching the Reception Desk with courtesy.
• Drive rate through up-selling room brands.
• Follow department policies, procedures and safety policies.

Skills

English proficiency (verbal & written)

Interpersonal skills

Problem solving

Teamwork

Ability to work under pressure

Tools

Hotel PMS system

MS Windows

Job description

Company Description

A passion for perfection

Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values

Raffles Makkah Palace offers 219 Suites amp duplex Villas with breathtaking views of the Masjid Al Haram the Holy Ka aba and the city

The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting

Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms

Job Description

Reporting to Front Office Manager

Responsibilities and essential job functions include but are not limited to the following

• Consistently offer professional friendly and engaging service
• Greet check in and settle guest accounts while ensuring all service standards are followed
• Assist guests regarding hotel facilities in an informative and helpful way
• Respond to each guest who approaches the Reception Desk
• Drive rate through up‑selling room brands
• Follow department policies procedures and service standards
• Follow all safety policies
• Other duties as assigned

Qualifications

• Proficiency in English verbal and written
• second language an asset
• Previous customer related experience preferred
• Previous PMS experience an asset
• Computer literate in Microsoft Window applications an asset
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible amp reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs remaining calm and courteous at all times

Additional Information

Why work for Accor We are far more than a worldwide leader We welcome you as you are and you can find a job and brand that matches your personality We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accor s limitless possibilities By joining Accor every chapter of your story is yours to write and together we can imagine tomorrow s hospitality Discover the life that awaits you at Accor Do what you love care for the world dare to challenge the status quo BELIMITLESS