Premium Front Desk Customer Experience Specialist

Al Khozama Investment; Riyadh; On-site; SAR 33,000 - 47,000; Full time

Job summary

Al Khozama Investment in Riyadh is seeking a front desk professional to deliver a welcoming experience for customers and visitors in a premium environment. You will handle inquiries, feedback, and coordinate with internal teams.

The role requires excellent communication, a solution-oriented mindset, and fluency in Arabic and English, with at least two years of frontline service experience.

Qualifications

• Diploma in Hospitality Management, Business Administration, or Customer Service.
• IELTS 5.5+ or equivalent for English with international guests.
• Microsoft Office certification; proficient in Outlook, Excel, Teams.
• Minimum 2 years in front desk or customer-facing role.
• Proficiency in Arabic and English, spoken and written.

Responsibilities

• Serve as the first point of contact for customers and visitors in person, by phone, or email.
• Handle customer complaints and concerns professionally and escalate as needed.
• Collaborate with internal departments to address customer needs.
• Maintain up-to-date knowledge of the company’s services and policies.
• Proactively follow up with customers and document interactions accurately.
• Process customer requests such as facility bookings or access permissions.
• Build trust and rapport to enhance customer loyalty.
• Identify and promote additional services or promotions when appropriate.

Skills

Customer service

Communication

Arabic language

English language

Bilingual proficiency

Education

Diploma in Hospitality Management

Diploma in Business Administration

IELTS 5.5+

Tools

Outlook

Excel

Teams

Job description

Al Khozama Investment in Riyadh is seeking a front desk professional to deliver a welcoming experience for customers and visitors in a premium environment. You will handle inquiries, feedback, and coordinate with internal teams.

The role requires excellent communication, a solution-oriented mindset, and fluency in Arabic and English, with at least two years of frontline service experience.