Front Office Agent - (Saudi National)

Raffles Hotels & Resorts; Makkah Region; On-site; SAR 56,000 - 89,000; Full time

Job summary

Raffles Makkah Palace in Makkah is seeking a Front Office professional to deliver courteous, efficient service at check-in/out and guest inquiries. You will greet guests, process payments, and promote room brands while maintaining brand standards in a high-volume setting.

The ideal candidate has strong English skills, prior guest-service experience, and familiarity with PMS systems. The role requires professionalism, teamwork, and composure under pressure in a luxury hotel environment.

Qualifications

• Proficiency in English (verbal and written).
• Previous customer-related experience preferred.
• Previous PMS experience is an asset.
• Computer literacy in Windows applications is an asset.
• Must present professionally.
• Strong interpersonal and problem solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus on guest needs, remaining courteous at all times.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Greet, check in and settle guest accounts while ensuring all service standards are followed.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Respond to each guest who approaches the Reception Desk.
• Drive rate through up-selling room brands.
• Follow department policies, procedures and service standards.
• Follow all safety policies.
• Other duties as assigned.

Skills

English proficiency

Customer service

PMS experience

Windows proficiency

Professional presentation

Interpersonal skills

Reliability

Team player

Under pressure

Tools

Microsoft Windows

PMS software

Job description

Company Description

Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 219 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka'aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.

Job Description

Reporting to Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Assist guests regarding hotel facilities in an informative and helpful way
• Respond to each guest who approaches the Reception Desk
• Drive rate through up‑selling room brands
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Qualifications

• Proficiency in English (verbal and written), second language an asset
• Previous customer related experience preferred
• Previous PMS experience an asset
• Computer literate in Microsoft Window applications an asset
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

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