Front Office Guest Services Team Leader

Rotana Hotels; Riyadh; On-site; SAR 134,000 - 201,000; Full time

Job summary

Rotana Hotels in Riyadh seeks a proactive Team Leader - Guest Services to deliver exceptional Front Office service and VIP guest attention. You will lead guest relations, coordinate arrivals, and oversee guest amenities across the hotel.

Maintain guest history in Opera, prepare VIP reports, and collaborate with departments to meet guest expectations. Fluency in English and a polished presentation are essential for success in this fast-paced, multicultural environment.

Qualifications

• Degree in hospitality field with Front Office experience.
• Fluency in written and spoken English.
• Immaculate personal presentation and strong problem-solving abilities.
• Computer literate; knowledge of Opera PMS highly regarded.

Responsibilities

• Extend personal service to all guests, with emphasis on Club Rotana and VIP Guests.
• Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests.
• Maintain up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter-hotel sales and in-house facilities.
• Maintain and update guest history profiles through the Opera guest profile system.
• Review and prepare next day’s arrival reports for VIPs and those accorded special status, ensuring that related functions are activated.
• Block rooms ensuring allocation according to guest expectations, communicating with related departments to address special requirements.
• Give courtesy calls and complete the daily call log as per guidelines.

Skills

Guest Relations

Team Leadership

Communication

Teamwork

Adaptability

Education

Degree in hospitality

Tools

Opera PMS

Job description

Rotana Hotels in Riyadh seeks a proactive Team Leader - Guest Services to deliver exceptional Front Office service and VIP guest attention. You will lead guest relations, coordinate arrivals, and oversee guest amenities across the hotel.

Maintain guest history in Opera, prepare VIP reports, and collaborate with departments to meet guest expectations. Fluency in English and a polished presentation are essential for success in this fast-paced, multicultural environment.