Food & Beverage - Waiter / Waitress

Rotana Hotels; Makkah Region; On-site; SAR 120,000 - 150,000; Full time

Job summary

A major hospitality company in Saudi Arabia is seeking candidates for a Food & Beverage service role. Responsibilities include greeting and seating customers, ensuring service quality, and maintaining hygiene standards. Candidates should possess strong knowledge of Food & Beverage menus and demonstrate excellent customer service skills. This position offers opportunities to enhance guest experiences and implement upselling techniques.

Responsibilities

• Service Food & Beverage according to hotel standards.
• Greet, seat, and serve customers professionally.
• Monitor quality of Food & Beverage served.
• Maintain hygiene and cleanliness standards.
• Prepare for service before, during, and after.
• Use upselling techniques to exceed guest expectations.

Skills

Customer service

Food & Beverage knowledge

Attention to detail

Hygiene and cleanliness standards

Upselling techniques

Health and safety compliance

Job description

Job Description

• Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the Hotel
• Greet & seat customers and serve them in a professional, discreet & personalized way
• Acquire in depth knowledge of the Food & Beverage menu of the assigned outlet in order to assist and provide advice to Guests
• Consistently monitor quality of Food & Beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment
• Responsible for all service preparations before, during & after the service (mis-en-place & mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed Guest expectations and increase revenue
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures

Skills

• Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the Hotel
• Greet & seat customers and serve them in a professional, discreet & personalized way
• Acquire in depth knowledge of the Food & Beverage menu of the assigned outlet in order to assist and provide advice to Guests
• Consistently monitor quality of Food & Beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment
• Responsible for all service preparations before, during & after the service (mis-en-place & mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed Guest expectations and increase revenue
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures