F&B Outlets Manager

Accorhotel; Medina; On-site; SAR 201,000 - 335,000; Full time

Job summary

Accorhotel is seeking an experienced F&B Outlets Manager to oversee daily operations across all restaurants and bars, ensuring high-quality service and exceptional guest experiences. You will lead floor supervision, drive sales performance, and ensure brand standards are met across outlets.

The role emphasizes hands-on management, staff leadership, and collaboration with hotel departments to optimize guest satisfaction and revenue opportunities. English proficiency is required; Arabic is a plus.

Qualifications

• Previous experience in a similar F&B Outlets Manager / F&B Manager role.
• Strong F&B operational skills with a hands-on management approach.
• Strong administration, reporting, and organizational skills.
• Proven experience managing multiple F&B outlets or high-volume operations.
• Strong leadership, communication, and team management skills.
• Good knowledge of guest service standards, upselling, and revenue generation.
• Experience in Makkah hotel operations will be considered a strong advantage.
• Ability to work under pressure and manage multiple operational priorities.
• Excellent problem-solving and decision-making skills.
• Good command of English; Arabic is an advantage.
• Flexible to work shifts, weekends, and public holidays based on operational requirements.

Responsibilities

• Oversee daily F&B outlet operations ensuring smooth and efficient service.
• Conduct floor observations to ensure service standards and guest satisfaction.
• Lead outlet managers, supervisors, captains, and teams toward targets.
• Monitor performance, guest satisfaction, sales and average check.
• Identify gaps and implement corrective actions to improve service.
• Support pre-shift briefings and promotions, upselling and events.
• Ensure compliance with SOPs, food safety, hygiene, and safety standards.
• Prepare and review operational reports and action plans.
• Collaborate with F&B Management and other departments for smooth operations.

Skills

Leadership

Team management

Operational excellence

Communication

Upselling

Guest service

Job description

We are looking for an experienced and hands-on F amp B Outlets Manager to oversee and support the seamless execution of daily Food amp Beverage operations ensuring that all restaurants and bars consistently deliver high-quality service and an exceptional guest experience The role will focus on strong operational leadership hands-on floor supervision team performance guest satisfaction sales performance and ensuring compliance with hotel and brand standards

Key Responsibilities

Oversee the daily operations of all Food amp Beverage outlets ensuring smooth and efficient service Conduct regular floor observations to ensure compliance with service standards service sequences presentation ambiance and employee attitude Ensure a consistent and exceptional guest experience across all F amp B outlets Lead and support outlet managers supervisors captains and team members in achieving operational and service objectives Monitor operational performance guest satisfaction sales targets and average check performance Identify operational gaps and implement appropriate corrective actions Conduct and support daily pre-shift briefings focusing on operational priorities guest service upselling and promotions Monitor guest experience throughout service and proactively address service issues and guest complaints Follow up on guest feedback internal audits and action plans to ensure continuous improvement Support the achievement of outlet revenue upselling and commercial targets Ensure proper execution of menus promotions special events and F amp B activations Identify opportunities to improve suggestive selling upselling and overall dining experiences Ensure compliance with hotel SOPs food safety hygiene health and safety standards Prepare and review operational reports performance updates and action plans Work closely with F amp B Management and other hotel departments to ensure smooth operations Follow up on operational commitments and initiatives established by the Food amp Beverage Management team Perform any other duties assigned by management

Qualifications

Previous experience in a similar F&B Outlets Manager / F&B Manager role. Strong Food & Beverage operational skills with a hands-on management approach. Strong administration, reporting, and organizational skills. Proven experience managing multiple F&B outlets or high-volume operations. Strong leadership, communication, and team management skills. Good knowledge of guest service standards, upselling, and revenue generation. Experience in Makkah hotel operations will be considered a strong advantage. Ability to work under pressure and manage multiple operational priorities. Excellent problem-solving and decision-making skills. Good command of English; Arabic is an advantage. Flexible to work shifts, weekends, and public holidays based on operational requirements.