Guest Experience Leader, F&B Outlet Operations

InterContinental Hotels Group; Riyadh; Sur place; SAR 180 000 - 280 000; Plein temps

Résumé du poste

InterContinental Hotels Group in Riyadh seeks an experienced Food & Beverage Outlet Manager to lead daily outlet operations, ensuring guest satisfaction and brand standards.

You will supervise the outlet team, manage staffing and budgets, coordinate with kitchen and other departments, and deliver reports to support revenue objectives. A strong focus on service, cost control, and regulatory compliance is essential.

Qualifications

• Lead the outlet team and deliver exceptional guest experiences.
• Maintain high operational and service standards.
• Manage costs and resources effectively.

Responsabilités

• Manage the daily operations of the assigned outlet.
• Lead, coach, and support the outlet team to deliver exceptional guest service.
• Monitor service quality, cleanliness, and compliance with hotel standards.
• Manage staffing, scheduling, stock levels, and operating costs.
• Handle guest feedback and resolve service issues promptly.
• Coordinate with the kitchen and other departments to ensure smooth operations.
• Prepare operational reports and support budgeting and revenue objectives.
• Perform any other duties assigned by the direct manager.

Connaissances

Leadership

Guest service

Operational management

Budgeting

Staff scheduling

Quality assurance

Description du poste

InterContinental Hotels Group in Riyadh seeks an experienced Food & Beverage Outlet Manager to lead daily outlet operations, ensuring guest satisfaction and brand standards.

You will supervise the outlet team, manage staffing and budgets, coordinate with kitchen and other departments, and deliver reports to support revenue objectives. A strong focus on service, cost control, and regulatory compliance is essential.