Executive Lounge Lead — VIP Guest Experience

Hilton; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

Hilton in Riyadh seeks an Executive Lounge Supervisor to oversee the Executive Lounge, deliver exceptional service to VIP guests, and maintain lounge standards with a trained team. The role emphasizes hospitality, integrity, leadership, teamwork, ownership, and a proactive approach to guest wellbeing.

The successful candidate will lead daily operations, ensure world-class guest experiences, and uphold health and safety compliance while guiding staff to memorable stays.

Qualifications

• Hospitality mindset and guest-centric focus.
• Strong communication and service delivery to enhance guest experience.
• Ability to lead a team and maintain standards.

Responsibilities

• Oversee lounge operations: Lead daily execution of the Executive Lounge service standards to ensure a seamless and elevated guest experience
• Deliver exceptional service: Uphold brand and quality standards to exceed expectations of executive and VIP guests
• Resolve guest issues with care: Respond to enquiries and complaints promptly and professionally
• Maintain lounge presentation: Ensure guest supplies are consistently stocked and lounge areas meet cleanliness and service standards
• Lead and develop the team: Ensure team members are knowledgeable about hotel services, VIP preferences, and local attractions, and consistently provide warm, professional hospitality
• Uphold regulatory standards: Maintain compliance with health, safety, and sanitation, ensuring the highest standards of guest and team member wellbeing

Skills

Lounge operations

Guest service

VIP guest handling

Team leadership

Hospitality

Regulatory compliance

Job description

Hilton in Riyadh seeks an Executive Lounge Supervisor to oversee the Executive Lounge, deliver exceptional service to VIP guests, and maintain lounge standards with a trained team. The role emphasizes hospitality, integrity, leadership, teamwork, ownership, and a proactive approach to guest wellbeing.

The successful candidate will lead daily operations, ensure world-class guest experiences, and uphold health and safety compliance while guiding staff to memorable stays.