Guest Experience Leader: Assistant Front Office Manager

Hilton; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Hilton Riyadh is seeking an Assistant Front Office Manager to oversee daily front office operations, ensure seamless check-in/check-out, and deliver warm, personalized service to guests.

You will lead a front office team, mentor staff, monitor service levels, and support revenue initiatives through upselling and efficiency improvements.

This role requires hospitality experience, leadership, and a passion for creating memorable guest experiences in a world-class hotel environment.

Qualifications

• Experience in guest-facing roles within hospitality.
• Proven ability to lead a team and train staff.
• Strong communication and problem-solving skills.

Responsibilities

• Oversee Front Office activities including guest services and check-in/check-out.
• Monitor guest satisfaction and guide improvements to service delivery.
• Support revenue initiatives through upselling and upsell opportunities.
• Provide regular updates and training to the front office team.
• Welcome guests, resolve inquiries and ensure smooth arrivals and departures.
• Review VIP reservations and ensure seamless check-in/check-out for VIPs.
• Foster a positive and productive work environment through coaching and leadership.

Skills

Guest service

Team leadership

Front office operations

Training & coaching

Upselling

Job description

Hilton Riyadh is seeking an Assistant Front Office Manager to oversee daily front office operations, ensure seamless check-in/check-out, and deliver warm, personalized service to guests.

You will lead a front office team, mentor staff, monitor service levels, and support revenue initiatives through upselling and efficiency improvements.

This role requires hospitality experience, leadership, and a passion for creating memorable guest experiences in a world-class hotel environment.