Concierge Supervisor — Lead Guest Services & VIP Support

Hilton; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Hilton is seeking a Concierge Supervisor to oversee the concierge desk operations and deliver memorable guest experiences at our property in Riyadh. You will lead the concierge team, respond to guest inquiries, arrange dining and transportation, and coordinate personalized services to ensure a seamless stay.

The role includes coordinating VIP service, promoting hotel offerings, and maintaining budgetary discipline while contributing to an award-winning hospitality culture.

Responsibilities

• Supervise concierge team: Train, schedule, and supervise concierge team members, providing guidance and support to ensure an exceptional guest experience
• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
• Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
• Support VIP guests: Facilitate seamless registration and elevated service for high-priority guests
• Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs
• Manage budgets and payroll: Oversee concierge expenditures, including payroll, ensuring financial efficiency and alignment with budgetary guidelines

Job description

Hilton is seeking a Concierge Supervisor to oversee the concierge desk operations and deliver memorable guest experiences at our property in Riyadh. You will lead the concierge team, respond to guest inquiries, arrange dining and transportation, and coordinate personalized services to ensure a seamless stay.

The role includes coordinating VIP service, promoting hotel offerings, and maintaining budgetary discipline while contributing to an award-winning hospitality culture.