Room Service Leader: Elevate Guest Experience & Revenue

Hilton; Riyadh; On-site; SAR 180,000 - 260,000; Full time

Job summary

Hilton in Riyadh is seeking a Room Service Manager to lead daily outlet operations and deliver exceptional hospitality. You will supervise guest service, product quality, inventory, budgeting, and regulatory standards while inspiring a high-performing team to exceed guest expectations.

You will drive revenue through service excellence, mentorship, and enforcing health and safety standards, fostering a culture of integrity, leadership, and teamwork within a globally renowned brand.

Responsibilities

• Lead daily operations: Manage outlet operations, including guest service standards, product quality, inventory, cost controls, profitability, marketing, budgeting, and enforcing policies and procedures
• Deliver exceptional guest experiences: Monitor service and product quality, assess guest satisfaction, address issues, and identify opportunities to continuously improve the dining experience
• Inspire and develop the team: Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team
• Drive revenue growth: Implement innovative marketing strategies, up-selling techniques, and promotional initiatives to maximize food and beverage sales and profitability
• Recruit and onboard talent: Lead hiring efforts, conduct interviews, and train new team members to maintain high service standards and operational excellence
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

Job description

Hilton in Riyadh is seeking a Room Service Manager to lead daily outlet operations and deliver exceptional hospitality. You will supervise guest service, product quality, inventory, budgeting, and regulatory standards while inspiring a high-performing team to exceed guest expectations.

You will drive revenue through service excellence, mentorship, and enforcing health and safety standards, fostering a culture of integrity, leadership, and teamwork within a globally renowned brand.