Executive Housekeeper

Rotana Hotels; Jeddah; On-site; SAR 167,000 - 290,000; Full time

Job summary

Rotana Hotels in Jeddah seeks an Executive Housekeeper to lead daily housekeeping operations and develop a multicultural team to deliver Rotana standards. The role focuses on maintaining impeccable cleanliness across guest rooms, public areas, and the heart of house.

You will set standards, supervise training, and drive cost-efficient purchasing while upholding exceptional guest service and teamwork across departments.

Qualifications

• Experience leading housekeeping in hotel operations.
• Ability to manage a diverse multicultural team.
• Strong commitment to high cleanliness standards and SOP compliance.

Responsibilities

• Maintain hotel guest rooms and public areas to the highest standards of cleanliness.
• Establish standards and guidelines to ensure guest satisfaction and team productivity in SOP compliance.
• Supervise training of housekeeping team members to ensure smooth operation.
• Measure, interpret and evaluate working standards of the department.
• Create and maintain good working relationships with other departments.
• Control all purchases for the department with focus on quality and cost.
• Model professional conduct and lead by example.
• Manage and control all operation equipment, linen and uniforms.
• Set short and long term strategies for the housekeeping department.

Skills

Leadership

Customer Service

Team Management

Training & Development

Job description

We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As Executive Housekeeper you are responsible for the daily operation of the Housekeeping Department and guide and develop a committed multicultural team to ensure the impeccable Rotana standards are met in all areas. The role involves bringing all the knowledge and standards required to maintain and surpass the guests highest expectations and will include key responsibilities such as:

• Maintain all hotel guest rooms and public areas, plus the ‘heart of house’, ensuring the highest standards of cleanliness are met
• Establish standards and guidelines to ensure total guest satisfaction and team productivity in compliance with SOPs
• Supervise training of all housekeeping team members to ensure successful operation
• Measure, interpret and evaluate working standard of the department
• Create and maintain good working relationships within and with other departments
• Control all purchases for the department and be consistently aware of quality and cost
• Show by personal example a philosophy of work and conduct consistent with the professionalism expected
• Manage and control all operation equipment, linen and uniforms
• Set short and long term strategies for the department