Housekeeping Floor Supervisor

Rosewood Hotels and Resorts; Saudi Arabia; On-site; SAR 78,120 - 100,440; Full time

Job summary

Rosewood AMAALA is seeking a Housekeeping Floor Supervisor to oversee guestrooms and corridors on assigned floors, ensuring ultra-luxury cleanliness and presentation in line with LQA criteria. You will lead a team of Villa Attendants and Housemen, coordinate with Front Office, Engineering and Laundry, and conduct daily inspections to deliver immaculate, personalized accommodation.

This role requires attention to detail, strong communication, and the ability to manage priorities in a luxury

Qualifications

• Minimum of two years experience cleaning hotel guest rooms.
• Fluent English; other languages preferred.
• Strong attention to detail, speed and accuracy.
• Ability to prioritize, organize and follow up.

Responsibilities

• Supervise Room Attendants and Housemen on assigned floors.
• Allocate daily room assignments based on occupancy and staffing.
• Conduct pre-shift briefings on priorities and VIP rooms.
• Provide coaching and recognition to maintain high performance.
• Coordinate with Front Office, Engineering and Laundry.
• Ensure hygiene standards and LQA compliance.

Skills

Attention to detail

Prioritization

Communication

Team work

Confidentiality

Cleaning knowledge

English proficiency

Safety awareness

Education

High school diploma

Job description

Overview

The Housekeeping Floor Supervisor is responsible for the overall cleanliness, condition, and presentation of all guestrooms and corridors on the assigned floors at Rosewood AMAALA. This role leads a team of Villa Attendants and Housemen, ensuring rooms are serviced to ultra‑luxury standards in full alignment with Rosewood’s brand and Forbes Travel Guide LQA criteria. The supervisor coordinates daily Villa cleaning inspections, handles special requests, and works closely with Front of House, Engineering, Laundry, and every department to deliver immaculate, comfortable, and personalized accommodation for every guest.

Responsibilities

• Supervise and support Room Attendants and Housemen on assigned floors, ensuring efficient and high‑quality room cleaning.
• Allocate daily room and section assignments based on occupancy, arrivals, departures, and staffing levels.
• Conduct pre‑shift briefings to communicate priorities, VIP rooms, special requests, and quality focus areas.
• Provide on‑the‑job coaching, corrective feedback, and recognition to build a motivated, high‑performing team.
• Participate in recruitment, onboarding, and training of new housekeeping colleagues assigned to guest floors.
• Maintain knowledge of and comply with all departmental policies, service procedures, and standards; ensure standards are maintained at a superior level following LQA and Brand standards daily.
• Perform Go Audit and uniform inspections of guestrooms, suites, and corridors to verify cleanliness, setup, amenities, and maintenance.
• Check VIP, long‑stay, and special‑attention rooms personally, ensuring impeccable presentation and correct amenities.
• Verify that all guest supplies, amenities, linen, towels, and collateral are correctly placed, in good condition, and replenished according to standards.
• Keep corridors, service areas, and guest lift lobbies on the floor clean, tidy, and free of equipment and clutter.
• Respond promptly to guest requests and preferences related to room service, extra amenities, pillows, and other special needs.
• Coordinate with Front of House on room status, walk‑in rooms, early arrivals, late check‑outs, and room moves.
• Coordinate with Engineering to report, follow up, and close maintenance issues (AC, plumbing, lights, equipment) in guestrooms and corridors.
• Communicate with Laundry regarding linen needs, special items, and quality concerns.
• Work with Security on matters related to room access, Do Not Disturb rooms, lost‑and‑found items, and safety incidents.
• Ensure accurate and timely updating of room status (clean, inspected, out‑of‑order, out‑of‑service) in the PMS.
• Prepare or review daily reports, room assignment sheets, inspection lists, and discrepancy reports; take corrective actions as needed.
• Ensure all housekeeping colleagues follow safe working practices, correct lifting techniques, and proper hygiene protocols.
• Enforce hygiene protocols in guest rooms and service areas, paying special attention to high‑touch surfaces and sanitation standards.
• Make sure fire exits, stairwells, and emergency routes are always accessible and free from obstruction; ensure team readiness for emergency procedures.
• Replace bathroom amenities in correct amount and location; inspect condition of bathrobes; clean and replace bed linens and laundry bags.
• Dust, polish, and realign furniture; check for and report damages; ensure proper placement of hangers and luggage racks.

Qualifications

• Minimum of two years experience cleaning hotel guest rooms.
• High school diploma.
• Strong attention to detail, speed, and accuracy.
• Ability to prioritize, organize, and follow-up.
• Clear communication, calm demeanor, and good judgment.
• Ability to follow directions thoroughly and understand guest service needs.
• Team player; works cohesively with co‑workers with minimal supervision.
• Maintain confidentiality of guest information and hotel data.
• Knowledge of proper chemical handling procedures and familiarity with cleaning equipment and supplies.
• Required to speak, read, and write English fluently; other languages preferred.
• Must be able to exert physical effort, endure various physical movements, reach up and down, remain stationary at times, and communicate satisfactorily with guests and co‑workers.
• No licenses or certifications required.