DPI Support Specialist — 24x7 Telecom Platform

Ericsson AB; Riyadh; In loco; SAR 180.000 - 280.000; Tempo pieno

Descrizione del lavoro

Ericsson AB in Riyadh, Saudi Arabia is seeking a DPI Support Specialist to operate and maintain DPI platforms across mobile and FTTH networks. You will monitor performance, analyze trends, and escalate issues to vendor TAC when needed, ensuring regulatory reporting is compliant.

You will collaborate with PS Core, IP Transport, OSS/BSS teams, and other stakeholders to resolve complex defects and sustain platform stability.

Competenze

• Experience with DPI or traffic management platforms in live telecom environments.
• Deep understanding of flow inspection, application classification, protocol identification and enforcement.
• Knowledge of DPI KPI tracking and root-cause analysis for performance degradation.
• Familiarity with customer experience management tools or network probing solutions is a plus.
• Understanding of ML, AI, and cloud technologies.
• Experience interacting with vendor TAC and escalation processes.

Mansioni

• Operate and maintain DPI platforms; monitor performance and analyze trends.
• Investigate and resolve customer and platform issues with cross-functional teams.
• Prepare and handle regulatory reporting in line with internal processes.
• Engage TAC for complex defects and follow escalation procedures.
• Participate in 24x7 on-call support rotation.

Conoscenze

Network architecture

DPI systems

DPI principles

Application detection

DPI KPIs

Customer experience tools

Machine Learning & cloud

Descrizione del lavoro

Ericsson AB in Riyadh, Saudi Arabia is seeking a DPI Support Specialist to operate and maintain DPI platforms across mobile and FTTH networks. You will monitor performance, analyze trends, and escalate issues to vendor TAC when needed, ensuring regulatory reporting is compliant.

You will collaborate with PS Core, IP Transport, OSS/BSS teams, and other stakeholders to resolve complex defects and sustain platform stability.