Domain Support Specialist – Deep Packet Inspection (DPI) & Packet Core Networks | SIS Global | Saudi Arabia

SIS Global; Saudi Arabia; On-site; SAR 180,000 - 300,000; Full time

Job summary

SIS Global in Saudi Arabia is seeking an experienced Domain Support Specialist with deep expertise in DPI, Packet Core networks, and telecom service assurance. You will provide technical leadership, operational support, and proactive troubleshooting to ensure high availability across mobile networks.

You will operate and maintain Ericsson DPI platforms, monitor performance, analyze traffic patterns, and coordinate with TAC and vendor support to resolve complex incidents.

Qualifications

• Ericsson DPI platform experience is mandatory.
• Deep knowledge of DPI technologies and traffic management.
• Experience supporting Packet Core networks in 2G/3G/4G LTE and 5G.
• Strong troubleshooting and performance management skills in telecom environments.
• Excellent analytical and communication abilities.

Responsibilities

• Operate, maintain, troubleshoot, and manage Ericsson DPI platforms in large telecom networks.
• Monitor network performance and proactively detect degradation and faults.
• Collaborate with operations, engineering and support teams to resolve incidents.
• Perform software deployments, upgrades, patches, and testing.
• Generate performance reports and technical documentation.
• Support 24x7 operational activities and incident management.

Skills

Ericsson DPI expertise

DPI & Packet Core knowledge

Network troubleshooting

2G/3G/4G/5G expertise

TCP/IP networking

Analytical skills

Communication skills

Education

Bachelor’s Degree in Electronics, Telecommunications, Computer Science, Information Technology, or related field

Tools

Ericsson DPI platform

Network monitoring tools

Job description

Job Title: Domain Support Specialist – Deep Packet Inspection (DPI) & Packet Core Networks | SIS Global | Saudi Arabia

Recruiting Company

SIS Global

Job Location

Saudi Arabia

Job Type

Full-Time

Additional Information

• Ericsson Experience is Mandatory
• Telecom Domain Specialist Role
• Opportunity to Support One of the Region’s Leading Telecom Environments
• Experience with 2G, 3G, 4G, and 5G Networks Required

Position Summary

SIS Global is seeking an experienced Domain Support Specialist with strong expertise in Deep Packet Inspection (DPI), Packet Core Networks, and telecom service assurance. The successful candidate will provide technology leadership, operational support, performance optimization, and proactive troubleshooting to ensure high availability and superior customer experience across mobile network environments.

Detailed Job Description

As a Domain Support Specialist, you will be responsible for the operation, maintenance, troubleshooting, and performance management of Ericsson DPI platforms deployed within large-scale telecom networks. Working closely with operations, engineering, and customer support teams, you will monitor network behavior, identify service degradation issues, analyze traffic patterns, and ensure optimal platform performance. The role requires deep technical knowledge of Packet Core architectures, application detection techniques, traffic management, and protocol analysis across multi-generation mobile networks. You will serve as a technical escalation point, supporting complex incidents and implementing solutions that improve network efficiency, service quality, and customer experience. This position offers an excellent opportunity to work on advanced telecom technologies including DPI, AI-driven analytics, cloud platforms, and next-generation 5G environments.

Key Responsibilities

• Perform operation, maintenance, and support activities for Ericsson Deep Packet Inspection (DPI) platforms.
• Monitor network performance and proactively detect service degradation, failures, and abnormal traffic behavior.
• Troubleshoot DPI, Packet Core, and traffic management issues across mobile network environments.
• Analyze subscriber traffic patterns and application usage to optimize network performance.
• Support 24×7 operational activities and participate in incident management and service restoration.
• Liaise with Ericsson Technical Assistance Center (TAC) and vendor support teams for complex issue resolution.
• Execute preventive and corrective maintenance procedures to ensure platform stability.
• Perform software deployments, upgrades, patches, and operational acceptance testing.
• Generate performance reports, technical documentation, and operational recommendations.
• Support customer experience initiatives through performance optimization and service assurance activities.
• Contribute to root cause analysis and continuous improvement programs.

Required Qualifications & Skills

• Bachelor’s Degree in Electronics, Telecommunications, Computer Science, Information Technology, or a related field.
• Ericsson DPI platform experience is mandatory.
• Strong expertise in Deep Packet Inspection (DPI) technologies and traffic management solutions.
• Experience supporting Packet Core networks in 2G, 3G, 4G LTE, and 5G environments.
• Deep understanding of IP networking, TCP/IP protocols, and mobile data services.
• Experience with application detection techniques including Shallow Packet Inspection (SPI) and Signature-Based Detection.
• Strong troubleshooting and performance management skills in telecom environments.
• Experience performing protocol analysis and network traffic investigations.
• Knowledge of service assurance, customer experience management, and network monitoring platforms.
• Ability to handle technical escalations and support critical network incidents.
• Strong analytical, problem-solving, and communication skills.

Nice-to-Have Skills

• Experience with Machine Learning and AI-driven telecom analytics solutions.
• Exposure to cloud technologies and virtualization platforms.
• Knowledge of telecom performance management and customer experience analytics tools.
• Experience working with major telecom operators in the Middle East region.
• Understanding of carrier-grade service assurance frameworks and methodologies.

Recruitment Pro Tip

For DPI and Packet Core roles, hiring managers look for candidates who can demonstrate hands‑on experience troubleshooting live network issues, optimizing subscriber traffic, improving customer experience KPIs, and supporting Ericsson DPI platforms in production environments. Quantifying network performance improvements, traffic optimization results, and large‑scale mobile network support experience can significantly strengthen your application.