DPI Support Specialist Riyadh,Riyadh,Saudi Arabia Service Delivery Posted 12 hours ago

Ericsson AB; Riyadh; In loco; SAR 180.000 - 280.000; Tempo pieno

Descrizione del lavoro

Ericsson AB in Riyadh, Saudi Arabia is seeking a DPI Support Specialist to operate and maintain DPI platforms across mobile and FTTH networks. You will monitor performance, analyze trends, and escalate issues to vendor TAC when needed, ensuring regulatory reporting is compliant.

You will collaborate with PS Core, IP Transport, OSS/BSS teams, and other stakeholders to resolve complex defects and sustain platform stability.

Competenze

• Experience with DPI or traffic management platforms in live telecom environments.
• Deep understanding of flow inspection, application classification, protocol identification and enforcement.
• Knowledge of DPI KPI tracking and root-cause analysis for performance degradation.
• Familiarity with customer experience management tools or network probing solutions is a plus.
• Understanding of ML, AI, and cloud technologies.
• Experience interacting with vendor TAC and escalation processes.

Mansioni

• Operate and maintain DPI platforms; monitor performance and analyze trends.
• Investigate and resolve customer and platform issues with cross-functional teams.
• Prepare and handle regulatory reporting in line with internal processes.
• Engage TAC for complex defects and follow escalation procedures.
• Participate in 24x7 on-call support rotation.

Conoscenze

Network architecture

DPI systems

DPI principles

Application detection

DPI KPIs

Customer experience tools

Machine Learning & cloud

Descrizione del lavoro

## DPI Support SpecialistRiyadh,Riyadh,Saudi ArabiaUse AI to find out how well you match with this jobJob ID: 793205## Join our Team**About this opportunity**Join the team supporting the operation and maintenance of Deep Packet Inspection (DPI) platforms across mobile and FTTH networks. You will help maintain platform stability and performance while supporting business and regulatory requirements.**What you will do**• Operate and maintain DPI platforms; monitor performance and analyze trends to identify potential failures or degradation. • Investigate and resolve customer and platform issues, coordinating with PS Core, IP Transport, OSS/BSS, and vendor teams. • Prepare and handle reporting related to regulatory requirements in line with applicable processes. • Engage vendor Technical Assistance Center (TAC) support for complex defects and follow escalation processes when needed. • Participate in the team’s 24x7 on-call support rotation**The skills you bring**• Good understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G, Packet Core Network architecture and protocols. • Hands-on experience with DPI systems or traffic management platforms in a live telecom environment is preferred. • Understanding of DPI principles: flow inspection, application classification, protocol identification, and traffic policy enforcement. • Understanding of Application detection method (Shallow / Deep Packet Inspection / Signature based detection) • Understanding of DPI KPIs and ability to investigate root causes of performance degradation. • Experience with customer experience management tools or network probing solutions is an advantage. • Good understanding of Machine Learning, Artificial Intelligence, and cloud technologies.**Why join Ericsson?**At Ericsson, you ́ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what ́s possible. To build solutions never seen before to some of the world’s toughest problems. You ́ll be challenged, but you won’t be alone. You ́ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. **What happens once you apply?**Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.**Primary country and city:** Saudi Arabia (SA) || Riyadh**Req ID:** 793205