DPI Support Specialist

Ericsson AB; Riyadh; In loco; SAR 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Ericsson is seeking a specialist to support Deep Packet Inspection platforms across mobile and FTTH networks. You will help maintain stability and performance while aligning with regulatory requirements and business needs.

You will operate DPI systems, investigate issues with cross-functional teams, participate in on-call rotations, and contribute to regulatory reporting with a focus on network performance metrics and customer experience.

Competenze

• Strong knowledge of 2G/3G/4G/5G network architectures and protocols.
• Hands-on experience with DPI systems or traffic management platforms in live telecom environments.
• Understanding of DPI concepts like flow inspection, classification and policy enforcement.
• Familiarity with application detection methods (Shallow/Deep Packet Inspection/Signature based).
• Awareness of DPI KPIs and root-cause analysis for performance issues.
• Experience with customer experience tools or network probing is a plus.
• Knowledge of ML, AI and cloud technologies.

Mansioni

• Operate and maintain DPI platforms; monitor performance and trends to identify failures.
• Investigate and resolve customer and platform issues with cross-functional teams.
• Prepare and handle regulatory reporting in line with processes.
• Engage TAC support for complex defects and follow escalation processes.
• Participate in 24x7 on-call support rotation.

Conoscenze

Network Architecture

DPI Systems

Traffic Management

ML/AI

Cloud Technologies

Descrizione del lavoro

About This Opportunity

Join the team supporting the operation and maintenance of Deep Packet Inspection (DPI) platforms across mobile and FTTH networks. You will help maintain platform stability and performance while supporting business and regulatory requirements.

What You Will Do

• Operate and maintain DPI platforms; monitor performance and analyze trends to identify potential failures or degradation.
• Investigate and resolve customer and platform issues, coordinating with PS Core, IP Transport, OSS/BSS, and vendor teams.
• Prepare and handle reporting related to regulatory requirements in line with applicable processes.
• Engage vendor Technical Assistance Center (TAC) support for complex defects and follow escalation processes when needed.
• Participate in the team’s 24x7 on-call support rotation

The Skills You Bring

• Good understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G, Packet Core Network architecture and protocols.
• Hands-on experience with DPI systems or traffic management platforms in a live telecom environment is preferred.
• Understanding of DPI principles: flow inspection, application classification, protocol identification, and traffic policy enforcement.
• Understanding of Application detection method (Shallow / Deep Packet Inspection / Signature based detection)
• Understanding of DPI KPIs and ability to investigate root causes of performance degradation.
• Experience with customer experience management tools or network probing solutions is an advantage.
• Good understanding of Machine Learning, Artificial Intelligence, and cloud technologies.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.

Primary country and city: Saudi Arabia (SA) || Riyadh