DPI Support Specialist

Ericsson; Riyadh; In loco; SAR 90.000 - 150.000; Tempo pieno

Descrizione del lavoro

Ericsson AB in Saudi Arabia is seeking an experienced specialist to operate and maintain DPI platforms across mobile networks. You will monitor performance, analyze trends and collaborate with cross-functional teams to ensure platform stability and regulatory compliance.

You will engage with TAC for complex defects, contribute to on-call rotations, and report on regulatory-related metrics, leveraging cloud and AI concepts to optimize traffic handling.

Competenze

• Hands-on experience with DPI systems in live telecom environments.
• Understanding of DPI principles and KPI analysis.
• Experience with network performance troubleshooting.
• Familiarity with ML/AI and cloud technologies is a plus.

Mansioni

• Operate and maintain DPI platforms; monitor performance and analyze trends.
• Investigate and resolve customer and platform issues with cross-team coordination.
• Prepare and handle reporting related to regulatory requirements.
• Engage TAC support for complex defects and follow escalation processes.
• Participate in the team’s 24x7 on-call support rotation.

Conoscenze

Network Architecture

DPI systems

Traffic management

On-call support

Cross-team collaboration

Strumenti

DPI platforms

Network probing tools

Descrizione del lavoro

Join our TeamAbout this opportunityJoin the team supporting the operation and maintenance of Deep Packet Inspection (DPI) platforms across mobile and FTTH networks. You will help maintain platform stability and performance while supporting business and regulatory requirements.What you will do• Operate and maintain DPI platforms; monitor performance and analyze trends to identify potential failures or degradation.• Investigate and resolve customer and platform issues, coordinating with PS Core, IP Transport, OSS/BSS, and vendor teams.• Prepare and handle reporting related to regulatory requirements in line with applicable processes.• Engage vendor Technical Assistance Center (TAC) support for complex defects and follow escalation processes when needed.• Participate in the team’s 24x7 on-call support rotationThe skills you bring• Good understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G, Packet Core Network architecture and protocols.• Hands-on experience with DPI systems or traffic management platforms in a live telecom environment is preferred.• Understanding of DPI principles: flow inspection, application classification, protocol identification, and traffic policy enforcement.• Understanding of Application detection method (Shallow / Deep Packet Inspection / Signature based detection)• Understanding of DPI KPIs and ability to investigate root causes of performance degradation.• Experience with customer experience management tools or network probing solutions is an advantage.• Good understanding of Machine Learning, Artificial Intelligence, and cloud technologies.Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.Primary country and city: Saudi Arabia (SA) || RiyadhReq ID: 793205