DPI Support Specialist

Ericsson; Riyad Al Khabra; In loco; SAR 240.000 - 360.000; Tempo pieno

Descrizione del lavoro

Ericsson AB in Saudi Arabia is seeking a specialist to operate and maintain DPI platforms across mobile and FTTH networks, ensuring stability and regulatory compliance. You will monitor performance and analyze trends to prevent degradation while coordinating with internal teams and vendors.

We value hands-on DPI experience, strong understanding of 2G-5G architectures, and the ability to respond promptly in a 24x7 on-call environment.

Competenze

• Experience with DPI systems or traffic management in live telecoms.
• Understanding of DPI principles, KPIs and degradation investigation.
• Familiarity with 2G-5G network architectures and protocols.
• Knowledge of application detection methods and traffic policy enforcement.
• Experience with customer experience management tools is a plus.
• Basic knowledge of ML, AI and cloud technologies.

Mansioni

• Operate and maintain DPI platforms; monitor performance and trends.
• Investigate and resolve customer and platform issues with cross-team coordination.
• Prepare and handle regulatory reporting in line with processes.
• Engage TAC support and follow escalation procedures.
• Participate in the team’s 24x7 on-call rotation.

Conoscenze

DPI platforms

Network Architecture 2G-5G

Traffic management

Troubleshooting

Vendor coordination

AI/ML & cloud basics

On-call support

Descrizione del lavoro

Join our Team

About this opportunity

Join the team supporting the operation and maintenance of Deep Packet Inspection (DPI) platforms across mobile and FTTH networks. You will help maintain platform stability and performance while supporting business and regulatory requirements.

What you will do

• Operate and maintain DPI platforms; monitor performance and analyze trends to identify potential failures or degradation.
• Investigate and resolve customer and platform issues, coordinating with PS Core, IP Transport, OSS/BSS, and vendor teams.
• Prepare and handle reporting related to regulatory requirements in line with applicable processes.
• Engage vendor Technical Assistance Center (TAC) support for complex defects and follow escalation processes when needed.
• Participate in the team’s 24x7 on-call support rotation.

The skills you bring

• Good understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G, Packet Core Network architecture and protocols.
• Hands-on experience with DPI systems or traffic management platforms in a live telecom environment is preferred.
• Understanding of DPI principles: flow inspection, application classification, protocol identification, and traffic policy enforcement.
• Understanding of Application detection method (Shallow / Deep Packet Inspection / Signature based detection)
• Understanding of DPI KPIs and ability to investigate root causes of performance degradation.
• Experience with customer experience management tools or network probing solutions is an advantage.
• Good understanding of Machine Learning, Artificial Intelligence, and cloud technologies.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Saudi Arabia (SA) || Riyadh